2degrees + Netflix issues?

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steve98

1395 posts

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#205788 27-Nov-2016 09:49

Anybody having issues playing some newer Netflix NZ titles whilst connected to 2degrees?

I'm on a 2Deg UFB connection and recently finding a lot of newer titles just won't play. Right now, S01E07 of Designated Survivor will not play and neither will the new Gilmour Girls episodes. This is on iPhone, Apple TV 3, 4, and LG Smart TV apps as well as Safari on Mac. I am not behind any DNS / VPN services, so this is via straight connection with 2degrees. If I turn off WiFi and use Spark cellular data then the same titles stream just fine.

Feeling like this might be an issue with 2Degrees' Netflix Open Connect cache (believe they use one) since it seems to affect only newer titles.

Hoping somebody else can try this before I try to raise a ticket with 2deg...?

Cheers!

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466 posts

Ultimate Geek

#1678158 27-Nov-2016 09:50

Having exactly the same issue mate with the same shows and a couple of movies. Same set up as yourself.

kingjj

1728 posts

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#1678181 27-Nov-2016 11:14

Just tried it here with 2D/PS4/GetFlix (with NF region off) and the new Gilmour Girls keeps getting stuck at 25%.... SWMBO will not be happy if this continues.

D1NZ

194 posts

Master Geek

#1678189 27-Nov-2016 11:38

Have you guys try to exit out loading screen and just simply replay it again?

I found I had the same problem but simply replay it fixed almost if not all of it.

Feels alot like cache related problem.

steve98

1395 posts

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#1678235 27-Nov-2016 13:03

D1NZ:
Have you guys try to exit out loading screen and just simply replay it again?

I found I had the same problem but simply replay it fixed almost if not all of it.

Feels alot like cache related problem.

Yes lots of times. Also rebooted devices and router, no dice.

PoHq

466 posts

Ultimate Geek

#1678237 27-Nov-2016 13:06

D1NZ:
Have you guys try to exit out loading screen and just simply replay it again?

I found I had the same problem but simply replay it fixed almost if not all of it.

Feels alot like cache related problem.

Yes same. Tried this multiple times and have also rebooted everything.

SATTV

1648 posts

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#1678260 27-Nov-2016 13:13

We watched the first three episodes of Gilmore Girls last night, we are on 2D ADSL ( formally SNAP if that makes a difference )

LG TV using built in Netflix app

I am in New Windsor, Auckland connected to the Avondale or Blockhouse bay exchange, not a cabinet.

Using a cheap and nasty TPLink router with google DNS as I have lots of issues with 2D DNS dropping off.

Regards

John

I know enough to be dangerous

Linux

11433 posts

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Lifetime subscriber

#1678264 27-Nov-2016 13:24

Why use Google DNS? Cause of this alone could cause issues

Linux

Quic Broadband

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Talkiet

4793 posts

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#1678290 27-Nov-2016 14:16

Linux:

Why use Google DNS? Cause of this alone could cause issues

Linux

While I'm a big proponent of using ISP supplied DNS, in this case it's extraordinarily unlikely that it has anything to do with Netflix issues. Netflix assignment of user request to OCA appliance has nothing to do with DNS referrer.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

2degreesCare

1537 posts

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2degrees

#1678762 28-Nov-2016 11:51

Hey guys,

We aren't aware of any issues on our caches over the weekend, I've passed this on to the engineering team to check out for us.

I'll provide an update when we can, did this clear up at all later in the day?

Thanks,

Ralph ^JOB

PoHq

466 posts

Ultimate Geek

#1678764 28-Nov-2016 11:56

Still not resolved Ralph. Not just a recent issue. For me it's been going on some time. Thought it was just me or a Netflix issue but everyone I know on 2degrees UFB ( 3 people ) has same issue with same newer Netflix titles. As soon as I switch say my iPhone from 2 degrees UFB to cell network the titles play fine. Even tested starting said title on iPhone whilst on 4G pausing and switching on WIFI to resume but no dice.

Thanks.

SCM

459 posts

Ultimate Geek

#1678792 28-Nov-2016 12:11

Try disabling IPv6 and check again..

PoHq

466 posts

Ultimate Geek

#1678832 28-Nov-2016 12:50

Pretty sure it's already disabled but I'll check asap.

PoHq

466 posts

Ultimate Geek

#1678835 28-Nov-2016 12:54

Just logged into fritzbox via vpn and can confirm IPv6 is disabled.

Dairyxox

1594 posts

Uber Geek

#1678839 28-Nov-2016 13:10

I'm on 2degrees UFB and use Netflix all the time without issue.

I don't watch those shows, will try the ones mentioned above tonight and let you know.

I have disabled IPV6 ages ago.

Oblivian

7301 posts

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#1678841 28-Nov-2016 13:13

Despite 'flix telling me Gilmore girls is right up my alley based on watching history (its totally wrong mkay ;) ) I only have the odd issue resuming titles I bugged out of early. Grey box using the Panasonic (2013) TV app. But 2nd time you go back to main menu and try again away it goes.

And the bung quality at the start while it caches up the HD content enough.

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