2 degrees prepay

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nzcloud9

52 posts

Master Geek

#206060 8-Dec-2016 11:32

Hello

My wife is on 2 degrees prepay.

She does not use that much, I top her up $20 and it lasts over a year.

I have now set up auto topup for when she goes under $2.50, which is good, but

does this also auto top up after the 365 days of no top up to keep the same number?

Thanks

SaltyNZ

8063 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#1684530 8-Dec-2016 11:37

Sorry, misread your question - no, not exactly. The auto-topup triggers after a chargeable event. In that context expiration does not count as such an event - you'd have to make a call or send a message or something.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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deadlyllama

1258 posts

Uber Geek

Trusted

#1684532 8-Dec-2016 11:43

Does auto topup trigger on renewing combos with insufficient balance? It didn't use to.

SaltyNZ

8063 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#1684535 8-Dec-2016 11:51

deadlyllama:

Does auto topup trigger on renewing combos with insufficient balance? It didn't use to.

No, that's what Pack Assist (or whatever we're calling it today) is for. Well, unless 'insufficient balance' happens to be less than $2.50, in which case yes. We considered doing what you're thinking of, but the consensus was that that would confuse a bunch of people ('But I thought it only auto-topped-up when I had less than $2.50??').

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

nzcloud9

52 posts

Master Geek

#1684587 8-Dec-2016 12:47

Thanks for that.

The problem i have is that she is out off the country sometimes, and doesn't get the messages.

So i thought if it topped up when 365 days are up, i don't have to worry about it.