2D Network Status

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2D Network Status

nzkiwiman

2585 posts

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#206172 13-Dec-2016 06:01

Woke up at 4.30am and found that both my mobile and desktop PC that connect to the home WiFi were reporting they were connected by had no internet access.

Checked the FritzBox and rebooted it (just in case) and then rebooted the ONT and the Fritzbox (just in case) but found no luck with either of those actions.

Grabbing my phone I searched for 2D Network Status and found the mobile status report (Gisborne has issues), but could not get the page to refresh when clicking on Broadband. Googled the 2D Twitter and Facebook account but did not find any status reports. Googled the 2D support number and called in just after 5.30am and the guy asked me if I was in Dunedin - informed there was a major issue and no ETA on resolution.

Decided to hook up my desktop computer to my mobile phone for tethering internet access and decided to check the 2D Network Status
Via the desktop I could finally get the Broadband tab to work and .. what a surprise "There are no known issues on the 2degrees Broadband network"

Say what now!!

TL;DR - a) mobile version of the broadband status page doesn't work and b) when there is a known issue, update the status page

Linux

11391 posts

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#1686804 13-Dec-2016 06:34

It's 4:30am maybe no one was working that could update the website,

Linux

msukiwi

2417 posts

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Lifetime subscriber

#1686822 13-Dec-2016 08:36

Doesn't happen in "Nomal Hours" either!

nzkiwiman

2585 posts

Uber Geek

Subscriber

#1686839 13-Dec-2016 08:55

Facebook page - empty

Twitter page - responded to a tweet saying they are aware of a Dunedin issue

Vodafone have updated their status page to reflect the outage - they advise it started at 3am

nzkiwiman

2585 posts

Uber Geek

Subscriber

#1686878 13-Dec-2016 09:45

Finally

South Dunedin and Mosgiel UFB Outage 13/12/2016 - Some Dunedin and Mosgiel UFB customers will be affected by a known outage in the area, starting at 2:19AM, 13/12/2016.

Engineers are working to have this resolved as soon as possible, no ETA at this stage.

2degreesCare

1537 posts

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2degrees

#1686889 13-Dec-2016 10:00

Hey guys,

Unfortunately there is an outage on our wholesaler's network in the Dunedin area that is affecting some of our customers.

Our outage page has been updated, once we have heard from our wholesaler the nature and extent of the issue, which as I'm sure you can understand is hard for both ourselves and our wholesaler to fully assess in the early hours of the morning.

Technicians are working to restore service as quickly as possible, however there is no ETR at present.

Thanks,

Ralph ^JOB

semigeek

1606 posts

Uber Geek

#1686899 13-Dec-2016 10:12

It's fixed now.

nzkiwiman

2585 posts

Uber Geek

Subscriber

#1686964 13-Dec-2016 11:12

I got a text message from Dad at 10am advising the phone and internet was working again.

I expect the answer to be no, but I've been advised that Spark just gave out mobile data (up to 20GB) for the inconvenience that this outage caused.
Any good will gestures from 2D in the same vein?

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sorceror

163 posts

Master Geek

#1687046 13-Dec-2016 12:43

nzkiwiman:

I got a text message from Dad at 10am advising the phone and internet was working again.

I expect the answer to be no, but I've been advised that Spark just gave out mobile data (up to 20GB) for the inconvenience that this outage caused.
Any good will gestures from 2D in the same vein?

20GB mobile data for an outage that had nothing to do with mobile and that occured in the middle of the night? sounds like a Tui ad

2degreesCare

1537 posts

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2degrees

#1687798 14-Dec-2016 16:44

Hi nzkiwiman,

Our services are considered best effort and can be affected by outages from time to time. While we (and our wholesalers) do our best to ensure the networks are running nice and smoothly, outages from time to time can and do occur.

We generally do not provide mobile data or compensation for such events at this time unless there is a particular circumstance to warrant this.

We do apologise for any inconvenience this outage has caused.

Thanks,

Ralph ^JOB

nzkiwiman

2585 posts

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Subscriber

#1689168 15-Dec-2016 10:01

^ Expected answer, I could not verify the claims by Spark users they got 20GB free, but even 1GB as a good will gesture would have been nice

I was out last night for the Rogue One midnight screening. Getting home at 2.20am, I noticed that the red info light on the Fritzbox was lit up and checking my phone I noticed I was connected to home WiFi but with no Internet access. When I got up for work I was still not connected to the internet, but the red light was gone from the Fritzbox. Rebooted the router to enable internet access again.

Guess there was another outage sometime overnight but fixed before 6am