Intermittent outages - Slingshot acknowledged problem in area but now won't

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Ramjet99

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Master Geek
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#206185 13-Dec-2016 13:20

So over the last few days I've been having intermittent connection issues with Slingshot in Tawa, Wellington. I logged a call and was advised there were problem in the area and sure enough, the connection came right again without me having to restart the modem again. I lost connectivity again last night in the same way (DSL light rhythmically flashing, no internet light showing) which I believe indicates my modem can't sync with the exchange.

I've done the usual replugging of everything but no dice.

How likely is the issue going to be the modem vs something else, esp if a problem was acknowledged? I really don't want to have to buy a new modem just to complete their help desk scripted solution.

Slingshot

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Slingshot

#1687258 13-Dec-2016 18:36

Hiya,

There was planned work in the Wellington area over the last couple of days which would have impacted your service. We posted this on our Social Network platforms and our our Website. You shouldn't have any problems moving forward.

Cheers

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Ramjet99

85 posts

Master Geek
+1 received by user: 11

#1690864 16-Dec-2016 08:56

I keep losing sync with the exchange/cabinet - was working last night, this morning is off again. Been fixed twice and always by Chorus at the exchange/cabinet.

Internet over holidays is kind of important for work and pleasure!

Sounddude

I fix stuff!
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2degrees

Lifetime subscriber

#1690869 16-Dec-2016 09:08

If you are losing sync, then you have a line issue. (internal or external).

Best to discuss with the helpdesk and log a fault.

Fred99

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#1690870 16-Dec-2016 09:10

Slingshot had a widespread outage yesterday from about 4pm, in Chch and from reports in other parts of the SI at least.

There was no information about this on the Slingshot "network status" section of the website until almost 5pm:

Slingshot Alerts

Service has been restored to the Lower South Island. If you are still experiencing issues, please restart your modem. Thank you.

12/15/2016, 4:57:19 PM

The outage was not limited to "the Lower South Island" and service wasn't restored until about 6:30pm.

Downdetector showed this.

I expect that if people are reasonable, they'll accept that outages do happen from time to time.

If an ISP was reasonable, then they should put accurate information on network status on their website - even if it's "there's a problem affecting xyz - we're working on it and hope to give an update on when we expect the problems to be resolved - check back soon", rather than what was essentially "fake news" suggesting a problem which wasn't identified correctly (was not only "lower SI") had been resolved - when it clearly hadn't been.

Very poor service IMO.

mrdrifter

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#1690909 16-Dec-2016 10:13

There have been a couple of intermittent outages in Tawa over the last week or so, most haven't been major and were fixed relatively quickly.

Ramjet99

85 posts

Master Geek
+1 received by user: 11

#1692873 20-Dec-2016 14:53

Chorus tech came around and has said fault is with the router itself. He was able to get a sync with his Technicolour when I couldn't with my old Slingshot supplied VBW104W. I actually got a Draytek 130 to test but it bricked when I applied settings a few days ago or so

Quic Broadband

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Ramjet99

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#1701332 11-Jan-2017 12:07

Working Draytek has now fixed all issues

hio77

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Lizard Networks

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#1702283 12-Jan-2017 22:19

bertbacharat:

Auckland, Greenlane, had on & off dropout/loss of connection on UFB 30/10 Unlimited Broadband

being totally unrelated, another thread would be wise.

You are best off logging a fault with the RSP though.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.