Inbound mail going missing

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Inbound mail going missing

quickymart

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#207909 18-Jan-2017 22:45

Ahoy,

I've got an @orcon.net.nz address. Three e-mails I sent yesterday and today have not appeared, but other mail has. I logged into webmail, nothing in Trash and I can't see a Junk Mail folder. Two of these were e-mails with .eml attachments and one was meant to be a Microsoft Calendar meeting invitation.

Anyone from Orcon able to check and see if these e-mails have even hit their mail servers? Can PM my info if that helps. Is anyone else getting mail disappearing as well?

yitz

2074 posts

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#1705533 18-Jan-2017 22:53

Once logged into Orcon webmail, try turning off their Mail Guard spam filtering temporarily to see whether that is affecting delivery to inbox.

Lias

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#1705541 18-Jan-2017 23:12

You can see anything quarantined in the filtering system here:

https://mailguard.orcon.net.nz/canit/integratedinterface.php

Login with your full address as the username (e.g. bob@orcon.net.nz) and the password you usually use for the email account.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

quickymart

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#1705550 18-Jan-2017 23:58

Thanks for the suggestion yitz. Lias, your one was on the money - all the messages were in there. Interesting - I had no idea that system even existed!

I selected to whitelist all the messages, and they showed up in my inbox within 5 minutes.

Cheers for the help!

Lias

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#1705654 19-Jan-2017 09:53

Sweet glad I could help :-)

Nebbie

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#1705922 19-Jan-2017 17:00

quickymart:

I selected to whitelist all the messages, and they showed up in my inbox within 5 minutes.

Cheers for the help!

That's a good thing with the Orcon Mail Platfrom, spam is one of those things that sometimes the filters get wrong however you have alot of control over what you want and don't want with Mailguard.

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