So lately I am having lot of issues with my Orcon Connection. Problem started since I moved to 1G fiber plan a month back. First week was great. Line test was showing around 930Mbps. However for last 2 weeks the speed got halved. Linetest results show only around 540 Mbps.

Logged a call with Orcon on 9th Feb. Service Rep told me I should be happy that I am getting this speed. Mentioned to her that its not right. If I am paying for a 1G servie then I should get somewhere near to that and not half. After multiple line-tests, modem factory reset, I was told call is escalated.

On 15th Feb got a message and email stating issue has been fixed. Did line test, issue still existed. Spoke to Orcon and they said message and email was incorrectly sent. Went through all the process again of factory reset, multiple reset, case was logged again.

On 17th Feb got the message stating fault is fixed. Did linetest and issue still exists. Spoke to Orcon again and asked what has been done that the fault is marked fixed. Was told firstly that they couldn't find anything and speed was ok from their end. Was told about my downloads as well. Then the rep mentioned that I have a background process running on my PC that's why the speed is getting half. Asked what process and was told that windows update happening. Strangely my windows updates are turned off for almost 2 months.

Rep now asked me to send screenshots of "windows update" turned off screen, background processes, linetest screenshots.

My downloads are happening fine, however having lot of issues in opening pages, surfing social media sites. Videos on them keep on buffering, sometimes the pages takes time or timesout. Its just not happening on one device but multiple devices.

All problems started only when I switched my plan from 200 Mbps to 1G.

Really frustrated with Orcon's service this time (I have been Orcon for last 5 yrs and never had any problems before)