Fibre issues tonight ?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Fibre issues tonight ?

plas

455 posts

Ultimate Geek

#208581 17-Feb-2017 21:46

Anyone else getting an extra ~100ms on everything and slower downloads ?

Tracing route to geekzone.co.nz [104.24.3.14]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    96 ms    91 ms    86 ms 111-69-1-254.core.snap.net.nz [111.69.1.254]
3   107 ms   102 ms   106 ms snap1.ape.nzix.net [192.203.154.120]
4   105 ms    90 ms    98 ms cloudflare.ape.nzix.net [192.203.154.51]
5    95 ms    98 ms    95 ms 104.24.3.14

I've check the interface on my router and its not being hammered.

Called support and they knew nothing.

1 | 2

2081 posts

Uber Geek

#1722055 17-Feb-2017 22:03

Where you are based?

I'm not on 2degrees but in Christchurch and getting similar high pings and sluggish performance. Thought it was my wifi at first.

plas

455 posts

Ultimate Geek

#1722057 17-Feb-2017 22:06

yitz: Where you are based? I'm not on 2degrees but in Christchurch and getting similar high pings and sluggish performance. Thought it was my wifi at first.

In Christchurch. Also had another 2degrees customer tell me the same thing.

yitz

2081 posts

Uber Geek

#1722084 17-Feb-2017 23:02

Things seems to have eased off and performance snappy again now that it is past peak hours.

yitz

2081 posts

Uber Geek

#1722441 18-Feb-2017 20:51

Seems to be happening again tonight?

timmmay

20587 posts

Uber Geek

Trusted

Lifetime subscriber

#1722444 18-Feb-2017 20:57

2degrees fiber, Wellington, no problems

1 <1 ms <1 ms <1 ms fritz.box [192.168.1.5]
2 2 ms 1 ms 2 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]
3 12 ms 14 ms 14 ms snap1.ape.nzix.net [192.203.154.120]
4 12 ms 13 ms 13 ms cloudflare.ape.nzix.net [192.203.154.51]
5 11 ms 13 ms 14 ms 104.24.2.14

D1NZ

194 posts

Master Geek

#1722467 18-Feb-2017 21:37

I am in Christchurch also seen the same thing, local ping it's between 70ms and 110ms

Starts about 2 days ago, happenning sometime after 8pm.

Speed also slow.

eaglesd

71 posts

Master Geek

#1722479 18-Feb-2017 21:47

2degrees Auckland, not problems

1 <1 ms <1 ms <1 ms fritz.box [192.168.0.1]
2 2 ms 2 ms 2 ms 155.32.69.111.static.snap.net.nz [111.69.32.155]
3 2 ms 2 ms 2 ms snap1.ape.nzix.net [192.203.154.120]
4 4 ms 2 ms 2 ms cloudflare.ape.nzix.net [192.203.154.51]
5 3 ms 3 ms 5 ms 104.24.2.14

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

D1NZ

194 posts

Master Geek

#1722506 18-Feb-2017 23:31

Might be just happenning in Christchurch fibre? few friends on different ISP also in Christchurch are seening the same thing.

MrRex

34 posts

Geek

#1722510 19-Feb-2017 00:25

Hey guys

Im on Spark and having the same issues in Christchurch, two nights in a row my ping has jumped up to 200ms (even local servers)

It comes right within a few hours

MrRex

34 posts

Geek

#1722815 19-Feb-2017 21:33

3 nights in a row now

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1722939 20-Feb-2017 10:48

Hi all,

Can those affected please PM us here with your broadband customer number, connection type and location, as well as the sites you are having trouble accessing, and I'll pass this over to our network team to check out. At this stage we can't see anything obvious on our side, this information will help us narrow this down.

Thanks,

Ralph ^JOB

Dairyxox

1594 posts

Uber Geek

#1722982 20-Feb-2017 12:20

Fibre in Tauranga was crappy again last night.

About 9.45pm netflix was dropping back to what looked like 360p, for a while. Seems to have come right?

This is the 2nd time in the last week (See here for the 1st - Geekzone)

Starting to feel like choosing 2degrees fibre was a mistake.

On a tangent - don't 2degrees have their own netflix cache?

plas

455 posts

Ultimate Geek

#1722996 20-Feb-2017 13:06

2degreesCare:

Hi all,

Can those affected please PM us here with your broadband customer number, connection type and location, as well as the sites you are having trouble accessing, and I'll pass this over to our network team to check out. At this stage we can't see anything obvious on our side, this information will help us narrow this down.

Thanks,

Ralph ^JOB

PM sent. Would be nice to get this fixed, support really wasn't that interested in investigating.

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1723018 20-Feb-2017 14:20

plas:

PM sent. Would be nice to get this fixed, support really wasn't that interested in investigating.

Thanks for sending that through :)

MrRex:

Hey guys

Im on Spark and having the same issues in Christchurch, two nights in a row my ping has jumped up to 200ms (even local servers)

It comes right within a few hours

yitz: Where you are based? I'm not on 2degrees but in Christchurch and getting similar high pings and sluggish performance. Thought it was my wifi at first.

Hi MrRex and Yitz,

Out of curiosity, which part of Christchurch are you in? Feel free to PM this if you are uncomfortable posting publicly. While you aren't with us, this info may correlate to what we believe the issue to be.

Thanks,

Ralph ^JOB

yitz

2081 posts

Uber Geek

#1723021 20-Feb-2017 14:34

Papanui

Enable OLT is also one of the Papanui ones afaik

Pings begin to ramp up and slow browsing begins about 8pm up to a peak at 9.30-10.00p and back to normal by 11.00p

1 | 2