Facebook videos unwatchable?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Facebook videos unwatchable?

MadEngineer

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#208630 20-Feb-2017 19:07

So, since the end of last year facebook videos have been unwatchable. I get maybe a couple of seconds buffering at a time. It's only FB videos afaict hence why I'm only complaining now ... youtube is mint. I've seen the other speed issue threads but I don't have the same problems with other downloads.

I could be mistaken but with ipv6 turned on there *seems* to be an improvement with the initial caching of the video but this quickly runs out as the video plays.

You're not on Atlantis anymore, Duncan Idaho.

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#1723226 20-Feb-2017 19:17

Yes, I have been having the same problems. Switch and watch the same video on YouTube and no problem. Not sure how to trace route it.

MadEngineer

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#1723994 21-Feb-2017 18:36

PM received and I was about to try and find a video to provide the requested data but the problem is goneburger.

You're not on Atlantis anymore, Duncan Idaho.

Athlonite

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#1724432 22-Feb-2017 13:45

I get this all the time one video plays fine the next is stop/start stop/start and takes an age to buffer enough to play a few seconds before it is back to stop start some days it's completely fine other days I can't get a vid to play through completely at all and changing the quality settings from HD to SD makes no difference at all it's like it just gives up trying to buffer the video after a few seconds and then struggles to maintain enough data to keep playing the video

Sounddude

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2degrees

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#1724439 22-Feb-2017 13:50

Hi Guys

We would love a TCP Dump of the issue, so we can feed it back to facebook to resolve.

Athlonite

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#1725065 23-Feb-2017 11:41

Sounddude:

Hi Guys

We would love a TCP Dump of the issue, so we can feed it back to facebook to resolve.

And we do that how ???....

novice1981

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#1725069 23-Feb-2017 11:45

I am facing the same issue and much more. Posted in detail under another topic.

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=208575&page_no=1#1725068

Samsung

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Athlonite

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#1725091 23-Feb-2017 12:14

this what I just got on DSL reports

For gigabit connection it's pretty damn woeful

Deimos

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#1725113 23-Feb-2017 12:42

Athlonite:

this what I just got on DSL reports

For gigabit connection it's pretty damn woeful

Try again during peak hours and let us know, I was consistently getting between 1 to 5Mb/s download speed. It slightly improved after complaining since mid December but most evenings it was totally un-usable. Couldn't work, couldn't play online games, couldn't download a 150MB driver.

I just switched providers, couldn't tolerate it any more.

Dratsab

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#1725116 23-Feb-2017 12:46

I find the buffering tends to happen later in the evening, that said I don't look at FB a lot during the day.

Deimos

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#1725118 23-Feb-2017 12:48

Yes, that is kilobits per second.

gehenna

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#1725119 23-Feb-2017 12:48

Have you got any browser extensions installed? Ad Blocking? Ghostery? anything else? Try disabling any extensions and try again.

Quic Broadband

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Deimos

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#1725124 23-Feb-2017 12:53

gehenna:

Have you got any browser extensions installed? Ad Blocking? Ghostery? anything else? Try disabling any extensions and try again.

The only extensions I have installed are google docs and a page load timer (which I installed to show Orcon how awful their UFB speeds were).

This is the speed after switching to Voyager. I actually got better results than this during peak hours.

Before the switch I ended up routing all my internet traffic through my work VPN connection just so I could use the internet.

gehenna

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#1725154 23-Feb-2017 13:48

Tried using a different DNS server?

Deimos

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#1725162 23-Feb-2017 14:01

gehenna:

Tried using a different DNS server?

Yes, I tried using my own, i.e. only root hints, google's DNS servers, Orcon's, Voyager's, it never had any impact. Speedtest.net always showed the highest possible speeds to local servers but DSLreports showed the real picture, i.e. international traffic was more or less broken.

I'm getting off my soap box now because the new connection is working very well.

Sounddude

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#1725739 24-Feb-2017 16:18

Hi Guys

We found a potential issue yesterday with our Facebook CDN, which we have resolved.

Interested in hearing if any more facebook video buffering occurs on a regular basis.

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