2 degrees cell data network issues or my phone?

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toyonut

1508 posts

Uber Geek

#208958 7-Mar-2017 08:48

I have had a couple of intermittent data dropouts on my Nexus 5x, but this morning I have no data network at all. Restarting the phone has done nothing. I know I have data in my account as it shows I have 1100 mb available in the My 2 degrees app when it eventually logged in. I can see in the 2 degrees status page something is under repair, but not what.

Is this possibly related to the big mess happening with the system switchover still, or should I be looking at my phone?

Thanks

Paul

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Linux

11424 posts

Uber Geek

Trusted

Lifetime subscriber

#1732255 7-Mar-2017 09:09

First off try another location could just be a single cellsite having an issue or ask someone else on 2D is having data issues around you

Linux

SaltyNZ

8227 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#1732258 7-Mar-2017 09:16

The billing system issues we are currently working with do not affect core network service. Apart from the advice already given, you could consider trying the 'direct' APN.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

KillerHulk

348 posts

Ultimate Geek

#1732305 7-Mar-2017 09:46

I am on 2D and use Nexus 6P.

Works perfectly fine on mine (3g & 4g)

Even my wifes pixel xl works normal (even she is on 2g)

I Eat Dumbbells for Breakfast

toyonut

1508 posts

Uber Geek

#1732329 7-Mar-2017 10:30

Cool, thanks, has been this way from Panmure all through into Auckland CBD. Wondered if maybe 2D was maybe not picking up that I had data available due to the system issues, but it certainly looks like it is my phone at this point. Will check the APN settings later, thanks SaltyNZ.

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toyonut

1508 posts

Uber Geek

#1732359 7-Mar-2017 10:46

Fixed now, was a phone issue I didn't pick up on when I looked at it before.

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