Question Regarding Orcon New Platform??

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, 2talk and Vocus) › Question Regarding Orcon New Platform??

Pauliem

14 posts

Geek

#210235 18-Mar-2017 21:10

Hey Guys/Gals

I have been with ORCON fiber for the past year or so and for the past 6 months i have been rocking a Ubiquity Router with VLAN 10 tagged so i can use it in place of my ORCON supplied router.

Yesterday i rang ORCON to see if i could get a better deal because i was no longer under a contract and to my surprise i got an extra 20 bucks off a month and a new ORCON router turning up in the mail.

Orcon's reasoning for a new router is because i am going onto a "new technology platform"and my old ORCON router will stop working (not that i have been using it anyway). Does anybody know anything about this " New technology Platform" and what (if anything) will be changing regarding the settings you need to put into your router in order to do away with the standard Orcon router?

FYI

I have been on the 200Mbps down and 20Mbps up UFB plan for over a year now and this is the same plan they are moving me onto with this new plan running on the "new technology platfom"

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Athlonite

1828 posts

Uber Geek
Inactive user

#1743721 19-Mar-2017 09:42

SO they'll either send you a new NF4V or the Fritz Box 7490 either one will worse than what you have

Pauliem

14 posts

Geek

#1743727 19-Mar-2017 10:05

Hi Do you know if the requirements for the router settings change?

At the moment my ubiquity routers WAN interface is just set for VLAN 10 and DHCP and is working fine on their old platform. Just curious because there message said that my old ORCON router would stop working which even though i dont use it the comment would suggest that there are different settings

Tried to put this question to the ORCON tech support and did not receive any useful information

Peppery

889 posts

Ultimate Geek

Trusted

#1743747 19-Mar-2017 11:24

At a guess, the 'new platform' will be a Slingshot/Callplus/Vocus one of some sort. If so I don't see why your UBNT gear would cease to operate.

We were moved onto the 'new platform' (i.e. changed from Orcon Business to Callplus) a while back and run our Edgerouter straight off the ONT with VLAN tagging.

Pauliem

14 posts

Geek

#1743752 19-Mar-2017 11:30

Thank you for the reply :)

Kiwiprobie

155 posts

Master Geek
Inactive user

#1745222 21-Mar-2017 15:34

Athlonite:

SO they'll either send you a new NF4V or the Fritz Box 7490 either one will worse than what you have

Just wondering what is the difference between NF4V and Fritz Box 7490?

Is the Fritz Box 7490 5Mhz for wifi?

Athlonite

1828 posts

Uber Geek
Inactive user

#1745542 22-Mar-2017 08:11

Kiwiprobie:

Athlonite:

SO they'll either send you a new NF4V or the Fritz Box 7490 either one will worse than what you have

Just wondering what is the difference between NF4V and Fritz Box 7490?

Is the Fritz Box 7490 5Mhz for wifi?

I think you mean 5GHz for WIFI and yes it does do 5GHz where as the NF4V does not, the 7490 also has 2 x USB3.0 ports aswell for connecting HDD's so it can be used as an media server

Kiwiprobie

155 posts

Master Geek
Inactive user

#1745561 22-Mar-2017 09:38

So what plain do you have to be on to have that router?

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1745595 22-Mar-2017 10:05

If you don't have a voice service then your configuration won't change + your existing router will continue to work. HTH.

Athlonite

1828 posts

Uber Geek
Inactive user

#1745919 22-Mar-2017 16:05

Kiwiprobie:

So what plain do you have to be on to have that router?

That would be their Gigabit plan previously I was on their 100/20 and only had the NF4V

Kiwiprobie

155 posts

Master Geek
Inactive user

#1746027 22-Mar-2017 19:57

Thank you.

Frittmann

65 posts

Master Geek
Inactive user

#1768452 21-Apr-2017 13:30

I've recently been through this with Orcon as well. My old 50GB/mth bandwidth just wasn't quite enough this month, so I requested the one-off "Double your data" that Orcon used to offer, but it seems they no longer offer that any more, so instead they suggested that I move to unlimited bandwidth. I was going to get unlimited broadband just for this month, because my needs were greater than normal, then return to the current 50GB/mth plan, but they said I could change temporarily, but afterwards I couldn't change back, as the 50GB/mth plans don't exist any more. So talking to the accounts payable department (my wife), we agreed reluctantly to change to unlimited. Orcon sweetened the deal to encourage us to change to unlimited, by discounting the new package so we only pay $4/mth more for unlimited than we were for our 50GB plan. We formally accepted this offer from Orcon on 12-Apr-17. That's when everything turned to custard for us.

They issued us with a whole new account number, and even said we had to have a new username and password, at one point. Orcon sent us out (to the wrong address, mind you) a new NetComm NF4V, exactly the same wifi router we already had, even with the same firmware version. They also contacted Chorus to get them to install fibre to our premises. Er, hello? We've been with Orcon on a fibre plan since 2012. No need to install fibre again. They also set up their end with the details of the new NF4V, disabling our VOIP connection for 2 days. Their staff lied to us all the while about "procedure", saying this was the way they normally change people from limited to unlimited data. The Chorus visit supposedly was just to check the existing fibre connection. The new router was required for the increased bandwidth. So many lies!

When I finally cut through the BS, the truth came out. They had seen my request for a plan change as an opportunity for them to migrate my account to their new CallPlus system, without informing me of this. A sneaky, under-handed way of achieving their own ends. I probably wouldn't have had any objections at all, if they had just been honest and said that was what they were doing. The Orcon technician I spoke to eventually, to get my VOIP back working, told me to change to the new NF4V router. I explained that I had customised my existing NF4V router with WebDAV settings, a custom SSID and IP address range for the LAN, and all sorts of things, and I didn't want to change it unless there was a good reason to do so that would benefit me somehow. He admitted there was no good reason other than that it was their "procedure", so I insisted that he just put the MAC address of my existing NF4V back into the new account they'd created. Hey presto, that fixed my VOIP! Funny that.

After all this hassle was sorted out eventually, and apologies were offered to us from a manager at Orcon, (who admitted they stuffed this whole thing up significantly), I asked them how they were going to rectify the reputation damage done for a loyal Orcon customer of over 5 years. He went away and crunched the numbers, and came back wanting to reduce the discount I'd previously been offered to take up unlimited broadband in the first place, in order to then send me the AppleTV device they are offering to all new unlimited broadband package customers. Personally, I think I should have been receiving the AppleTV anyway, and the previous discount has nothing to do with fixing what they stuffed up since then, so I rejected this hollow offer, preferring to keep my existing discount on my monthly account, and will see out the 1yr term of this new contract with Orcon, and from there I'll definitely be looking for a new ISP. Not a good experience all around.

Kiwiprobie

155 posts

Master Geek
Inactive user

#1768525 21-Apr-2017 16:19

I was always told that every Orcon customer will be changed to this anyway. I made the move as soon as I could. BUT, since then, there is no hiding your number when you call out to someone else and even though I have noticed the net has improved (on the old system I would have had to reboot my router at least 2 to 3 times a week and now I have not had to reboot my router again for 11 days). Also since moving to the new platform, I was allowed fiber so I just onto that too.