weird Modem issue

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › weird Modem issue

Salami

237 posts

Master Geek

#210315 22-Mar-2017 11:52

I don't know if anyone else has this problem but there seems to be an issue with my modem?

- Once a week or two or every few days my modem would lose connectivity.

- When I remote into the Modem configuration i can i'm connected to it as I can see the line speed and Ip address.

- I would need to restart the modem to get the internet going again.

- This is thru lan or wifi.

- The modem would look normal but there's no internet traffic.

- Windows would say that I have no internet connection.

- Orcon ran a line test for 1 day but the modem seems to lose connection early morning after a few days to a week.

- It's at random times but a reboot always fixes it.

What can I do to know if its a modem issue?

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1647 posts

Uber Geek

#1745745 22-Mar-2017 12:54

Is it possible for you to try a different modem?

robjg63

4096 posts

Uber Geek

Subscriber

#1745776 22-Mar-2017 13:23

I have found that modems/routers can only last 2 or 3 years sometimes.

They seem quite averse to putting good ventilation slots in them and some can run very hot - which is never a good thing for electronic items.

How old is your router?

Could be worth checking for firmware upgrades - sometimes silly bugs get fixed.

Doing a factory reset and setting it up again might be worth a go.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Salami

237 posts

Master Geek

#1745918 22-Mar-2017 16:00

robjg63:

I have found that modems/routers can only last 2 or 3 years sometimes.

They seem quite averse to putting good ventilation slots in them and some can run very hot - which is never a good thing for electronic items.

How old is your router?

Could be worth checking for firmware upgrades - sometimes silly bugs get fixed.

Doing a factory reset and setting it up again might be worth a go.

it's about two years old . Firmware was never upgraded.

I can't find any VDSL modems around unless I buy one.

I'll check what version and upgrade it.

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1745928 22-Mar-2017 16:17

Is it the modem Orcon provided? If so, they will replace it if faulty...

Salami

237 posts

Master Geek

#1745960 22-Mar-2017 17:12

ubergeeknz:

Is it the modem Orcon provided? If so, they will replace it if faulty...

Its a orcon provided modem.

I wonder if they will replace it if my disconnection are between 5-10 days?

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1745963 22-Mar-2017 17:20

I would do a factory reset first. It should auto-configure the ISP stuff. Wireless passwords, port forwards you'll just need to set up again (if you had any). That should also trigger a firmware update.

alliao

321 posts

Ultimate Geek

#1746336 23-Mar-2017 11:53

it was really painful for me to get orcon to replace their router, endless tests.

I was really lucky that Fibre came to my street, so I got a new router by jumping from VDSL to Fibre, otherwise I don't know how long it'd take.

I think it was already week 3 when I was asked for the 3rd time to test my modem by unplugging and wait, and plugging it back in etc.

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robjg63

4096 posts

Uber Geek

Subscriber

#1746380 23-Mar-2017 12:57

The worst thing I have always found about this sort of issue, is that its not like the router/modem dies, they just seem to start behaving really flakey.

A hard problem (dead unit) is easy to see - odd behaviour can drive you crazy and waste a lot of time.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Salami

237 posts

Master Geek

#1746492 23-Mar-2017 15:44

I want to upgrade the firmware as factory resetting doesn't work as I've tried it a few months ago.

The original firmware would probably require me in setting it up but I can't seem to find any instructions on how to setup the modem for my VDSL connection.

Where is the setup screen?

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1746512 23-Mar-2017 15:50

Salami:

I want to upgrade the firmware as factory resetting doesn't work as I've tried it a few months ago.

The original firmware would probably require me in setting it up but I can't seem to find any instructions on how to setup the modem for my VDSL connection.

Where is the setup screen?

http://192.168.20.1/ by default

I would do a factory reset from there (rather than the button method). That will trigger an automatic update to the latest firmware because these modems are managed by our ACS platform.

Don't put the netcomm firmware, it won't help you.

If it's still playing up after you do that, please PM me with your username and I will get you a replacement sent out.

Athlonite

1828 posts

Uber Geek
Inactive user

#1749103 27-Mar-2017 23:30

ubergeeknz:

Salami:

I want to upgrade the firmware as factory resetting doesn't work as I've tried it a few months ago.

The original firmware would probably require me in setting it up but I can't seem to find any instructions on how to setup the modem for my VDSL connection.

Where is the setup screen?

http://192.168.20.1/ by default

I would do a factory reset from there (rather than the button method). That will trigger an automatic update to the latest firmware because these modems are managed by our ACS platform.

Don't put the netcomm firmware, it won't help you.

If it's still playing up after you do that, please PM me with your username and I will get you a replacement sent out.

Any likelihood of the ACS platform updating the FritzBox's minne has an old firmware on it

FRITZ!Box 7490

FRITZ!OS 06.30

latest from AVM.de is FRITZ!OS 6.80

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1749105 27-Mar-2017 23:52

@athlonite I'll check on Monday.

Athlonite

1828 posts

Uber Geek
Inactive user

#1749129 28-Mar-2017 02:14

ubergeeknz:

@athlonite I'll check on Monday.

Cheers

BlackHand

131 posts

Master Geek

#1749173 28-Mar-2017 09:04

Did you by any chance change the IP Range on the modem, if so you should leave it as Orcon set it (I had the same issue awhile back and that resolved the issue for me).

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1749262 28-Mar-2017 10:53

Athlonite:

ubergeeknz:

@athlonite I'll check on Monday.

Cheers

Spoken to the team which looks after router updates and such, and confirmed we aren't pushing firmware updates for the Fritz!Box at this stage.

There are a lot of changes and new features in 6.80. With any firmware update on our supplied/supported routers we have to first perform testing, update internal documentation, etc. and of course we give priority to updating firmware where there is a pattern of faults attributed to bugs, etc. So, while the Fritz!Box firmware upgrade is likely something we will look at doing, I can't give any indication of the expected timeframe.

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