Blacklist

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Blacklist

ADKM

858 posts

Ultimate Geek

#210390 25-Mar-2017 11:57

<xyz@btinternet.com>
(reason: 522 email sent from (219.88.242.62) found on industry IP blacklists on 2017/03/24 22:26:11 GMT, plea...e or use an alternate email service to send your email.

Hi Can Orcon sort this please

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8912 posts

Uber Geek

#1747605 25-Mar-2017 15:41

Have you tried contacting them?

GZ isn't an official support channel for them.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

ADKM

858 posts

Ultimate Geek

#1747707 25-Mar-2017 20:37

> GZ isn't an official support channel for them.

Maybe not, but someone might see it. I've no wish to try telling anything to the Mumbai help desk.

elpenguino

3383 posts

Uber Geek

#1749317 28-Mar-2017 11:56

I'm getting email bouncing on orcon too, and like @ADKM I dread the thought of sitting through a support call to wherever it is.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

RunningMan

8912 posts

Uber Geek

#1749325 28-Mar-2017 12:02

There's more than just phone contact details available from that contact page.

PaulBags

809 posts

Ultimate Geek
Inactive user

#1749327 28-Mar-2017 12:07

RunningMan:
There's more than just phone contact details available from that contact page.

If their email's broken & they don't have a fax machine (because who does) then ... ?

RunningMan

8912 posts

Uber Geek

#1749334 28-Mar-2017 12:21

Then use the online contact form that doesn't require email, fax, or phone.

Nebbie

458 posts

Ultimate Geek

Trusted

#1750039 29-Mar-2017 11:52

ADKM:
<xyz@btinternet.com>
(reason: 522 email sent from (219.88.242.62) found on industry IP blacklists on 2017/03/24 22:26:11 GMT, plea...e or use an alternate email service to send your email.

Hi ADKM

I'm not working on this myself however we are working on it, we were aware of this as soon as it happened and working on a solution.
Sorry for the inconvenience.

Bevin - Systems Engineer Vocus

---------------------------------------------------------------
Nebukadnessar

elpenguino

3383 posts

Uber Geek

#1750043 29-Mar-2017 12:03

Thanks @Nebbie. I also logged a call for the issue myself.

BTW why is there no mention of this under 'network status' ? There's a problem affecting your customers, why not let them know?

If I saw there was a widespread issue I wouldn't have added another 'me too' to the CR workload.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

ADKM

858 posts

Ultimate Geek

#1750044 29-Mar-2017 12:04

Cool, thank you :).

Nice to know you knew about it.

MikeB4

18435 posts

Uber Geek

ID Verified

Trusted

#1750045 29-Mar-2017 12:08

ADKM:

> GZ isn't an official support channel for them.

Maybe not, but someone might see it. I've no wish to try telling anything to the Mumbai help desk.

It doesn't matter where the Helpdesk is housed, people are people.

muppet

2555 posts

Uber Geek

Trusted

#1750049 29-Mar-2017 12:11

I recently saw btinternet bouncing email sent via Vodafone because Vodafone didn't (or still don't, haven't checked) have an SFP record.

bt are the muppets here.

ADKM

858 posts

Ultimate Geek

#1750052 29-Mar-2017 12:19

It doesn't matter where the Helpdesk is housed, people are people.

That's not it, they're almost impossible to understand (or be understood by) and they tell you bull****.

Andre

3 posts

Wannabe Geek

#1756037 3-Apr-2017 22:22

I too am frustrated about Orcon’s blacklisting on multiple SPAM lists. I have been in touch with the Help Desk on more than one occasion. They simply do not believe it is their problem. I have provided evidence that their IP addresses can be found on multiple blacklists, to no avail. I now have some friends overseas that I can only email using a Gmail account.

A typical email rejection response I get is:

“<<< 554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.”

Or :

“Reporting-MTA: dns; mail.orcon.net.nz

Received-From-MTA: DNS; default-rdns.vocus.co.nz

Arrival-Date: Mon, 3 Apr 2017 20:06:15 +1200

Final-Recipient: RFC822; xxxxx@icon.co.za

Action: failed

Status: 5.1.1

Remote-MTA: DNS; securemail-mx3.synaq.com

Diagnostic-Code: SMTP; 550-rejected because 219.88.242.59 is in a black list at dnsbl-1.uceprotect.net

Last-Attempt-Date: Mon, 3 Apr 2017 20:06:26 +1200”

219.88.242.59 is blacklisted at five sites. It is an Orcon address.

The most frustrating thing is Orcon’s refusal to acknowledge the problem. It is getting worse and I am looking around to get a better ISP to host my private email URL.

RunningMan

8912 posts

Uber Geek

#1756090 4-Apr-2017 07:32

Andre:[snip] The most frustrating thing is Orcon’s refusal to acknowledge the problem.

Well hopefully it's not that frustrating at all for you, because @Nebbie has quite clearly acknowledged the issue above.

noroad

943 posts

Ultimate Geek

Trusted

#1756099 4-Apr-2017 08:38

If you ever ran an ISP's mail platform of any significant size you would become aware that its a constant whack a mole of clearing blacklists, and blocking compromised customers while allowing your customers to send mail however they please. This is one of the reasons why ISP's hate supplying email nowdays and would be much happier if customers used specialist email providers.

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