Slingshot VDSL + work VPN

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot VDSL + work VPN

iamreid

6 posts

Wannabe Geek

#212789 12-Apr-2017 15:21

Hey folks,

We recently upgraded from ADSL to VDSL, via Slingshot and received a NF4V VDSL modem for our troubles.

Since upgrading, we've been unable to access the work VPN, worked fine on the ADSL router.

We've followed instructions from here and referred to previous geekzone posts (searched "vpn + slingshot + NF4V).

Edit: Can connect to VPN via mobile (Vodafone) hotspot.

Absoloutely tearing my hair out, would love any suggestions as to how to resolve this.

Thanks,

Toni

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#1762276 12-Apr-2017 15:35

What exactly have you tried? Usually all that's needed is to disable the appropriate VPN passthrough on the router (IPSEC/PPTP)

Slingshot

1004 posts

Uber Geek
+1 received by user: 59

Trusted

Slingshot

#1762281 12-Apr-2017 15:45

Hello,

Have you spoken to our techs about this one? You shouldn't have any trouble with VPN. May be an issue with your modem config.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

iamreid

6 posts

Wannabe Geek

#1762303 12-Apr-2017 16:31

ubergeeknz:

What exactly have you tried? Usually all that's needed is to disable the appropriate VPN passthrough on the router (IPSEC/PPTP)

- phoned Slingshot support line, operator told me they "did not know what a VPN was and couldn't help"

- tried the details in this article from Netcomm

media.netcomm.com.au/public/assets/.../NF4V-Port-Triggering-Setup-Guide_opt.pdf

- then did a factory reset as it didn't work

- tried instructions from this geekzone post

http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=195106

- then did a factory reset as it didn't work

Slingshot:

Hello,

Have you spoken to our techs about this one? You shouldn't have any trouble with VPN. May be an issue with your modem config.

Yep phoned when we first had trouble and were told they did not know what a VPN was and could not help.

Currently the hardware supplied by Slingshot is back to factory settings and we remain unable to connect to the VPN.

Edit: included links

Edit edit : included links again

iamreid

6 posts

Wannabe Geek

#1762309 12-Apr-2017 16:43

and just phoned again, operator said "no sorry, we don't support VPN's please contact your employer/organisation".

trig42

5889 posts

Uber Geek
+1 received by user: 2094

ID Verified

#1762315 12-Apr-2017 16:47

What VPN software are you using?

I have seen issues where the network you are connecting from is using the same range as the one you are connecting to.

Fixed by changing IP address range of the router (eg,. if your router uses 192.168.1.x, change it and the DHCP range to 10.1.1.x).

Of course, this is pretty rare, and if you can't even connect, it likely isn't that.

iamreid

6 posts

Wannabe Geek

#1762320 12-Apr-2017 16:57

Connecting to the work VPN via windows :

Can access perfectly at work, via 3/4G and local library.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

Slingshot

1004 posts

Uber Geek
+1 received by user: 59

Trusted

Slingshot

#1762355 12-Apr-2017 17:45

iamreid:

and just phoned again, operator said "no sorry, we don't support VPN's please contact your employer/organisation".

Could you flick through a message with your account info please?

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#1763514 13-Apr-2017 05:44

Just to be clear: you tried this?

The setting you want is under "Advanced Setup > NAT > ALG"

Whatever type of VPN it is (probably IPSEC) try disabling or enabling the ALG for that type, and try again.

and you tried it for each VPN type?

iamreid

6 posts

Wannabe Geek

#1765240 17-Apr-2017 09:36

yep

i've ticked / unticked a bunch of these settings:

tim360

43 posts

Geek
+1 received by user: 22

#1793095 1-Jun-2017 13:52

#iamreid did you end up resolving the VPN issue with your Slingshot router?

I'm having the same issue since upgrading to VDSL using the same router.

iamreid

6 posts

Wannabe Geek

#1793934 2-Jun-2017 19:46

It was sorted but not from my own doing, the friendly Slingshot fairy sorted it from their end!

Perhaps PM them and they can do the same for you?