Email saying sorry to see me going... but nothing done by me and web says not so?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Email saying sorry to see me going... but nothing done by me and web says not so?

PhantomNVD

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#214353 8-May-2017 11:46

So last night I got an email saying 2D are sorry to see me go... right name, right Helpdesk number no account details requested, unlikely to be a scam.

So I logged into my account using the same email (since they won't accept cell numbers anymore) and it's still in credit, still on a prepay plus account, and still seems active/working?

Any ideas?

We're sorry to see you go

Hi Neil,

Your 2degrees Prepay has been cancelled. It's a shame to say goodbye. We hope you enjoyed your time with us.

You'll still be able to view your last 12 months usage in Your 2degrees using your existing login.

If you have any questions, please give our Customer Care Team a call on 0800 022 022.

Thanks,

The Team at 2degrees,

CALL US ON
0800 022 022

FIND US ON
2degreesmobile.co.nz | Facebook | Twitter | YouTube

This email is brought to you by Two Degrees Mobile Limited.
47 George Street, Newmarket, Auckland 1023, NZ

Please do not reply to this email.

nzkiwiman

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#1777658 8-May-2017 12:16

What do the headers of the email say?

jamesrt

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#1777659 8-May-2017 12:19

Ring them and ask them?

Linux

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#1777661 8-May-2017 12:26

Have you requested to change providers or not?

Linux

Dratsab

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#1777673 8-May-2017 12:40

My first thought was phishing and that there'd be a hyperlink somewhere that takes you to a malicious site. Did the email quote your account number? As jamesrt says, ring them and find out what's going on - quite possible it's a stuff-up at their end and the email should've gone to someone with a name the same as or very similar to yours.

richms

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#1777717 8-May-2017 12:56

With their prior "upgrade" a stuffup is likely.

But still check that you are getting calls and SMS on that number from other phones. First a friend knew of his number being ported away was a similar email from his telco.

Richard rich.ms

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#1777737 8-May-2017 13:12

Not phishing scam?

PhantomNVD

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#1777744 8-May-2017 13:21

joker97: Not phishing scam?

Good english, "donotreply@2degreesmobile.co.nz", official phone number and no request for details seemed unlikely to be a scam?

Linux:

Have you requested to change providers or not?

Linux

No change requests by me at all (just renewed Combo pack a week ago)

jamesrt:

Ring them and ask them?

will do that at Lunch today (first chance I'll get)...

Just thought (after watching that scammer thread) that this was a really wierd one, but doesn't seem to have any payback or purpose, unless a 'friend' has somehow requested a port/shutdown on my account (or a stuff-up, as mentioned by others) will report back again when I've had a chance to ring.

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Shop now for Lenovo laptops and other devices (affiliate link).

PhantomNVD

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#1777903 8-May-2017 15:39

Ok, so after a 25 min wait on hold I spent about 45 seconds speaking to a Helpdesk person who knew of "many other prepay customers" who have mistakenly received the same email and that it was an error.

What a pity neither their website or phone standby message could have said something about it to save me listening to their choice of standby music for half an hour... and perhaps reduce that wait time for all the other "many" people who might have the same query 🙄

jamesrt

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#1778084 8-May-2017 20:33

PhantomNVD: What a pity neither their website or phone standby message could have said something about it

The problem with "common sense" is that it isn't very common...