2 phones mine and Wife - both zero credit on them today

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Morgenmuffel

631 posts

Ultimate Geek

Lifetime subscriber

#214807 29-May-2017 17:08

Prepay Plus

May be coincidence, but both my phone and the wifes have no credit on them were able to txt yesterday, I top up yearly (Yes i know) when a reminder text comes out, but I have never run out of credit, i always have ample especially as I only send a couple of txts a month, it just seems strange that we both ran out at the same time.

Any plan changes that may have slipped by me

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

clive100

236 posts

Master Geek
Inactive user

#1791249 29-May-2017 17:13

I suspect you may have missed or not received text reminder from 2degrees reminding you that you needed to top up within the deadline of 12 months.

2Degrees will wipe any remaining balance as the 12 months had expired.

Morgenmuffel

631 posts

Ultimate Geek

Lifetime subscriber

#1791271 29-May-2017 17:57

clive100:

I suspect you may have missed or not received text reminder from 2degrees reminding you that you needed to top up within the deadline of 12 months.

2Degrees will wipe any remaining balance as the 12 months had expired.

well sure as hell didn't receive it, as both wifely and I are the anally retentive type about keeping in credit

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

Linux

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#1791276 29-May-2017 18:04

If your phone was off for more than 72 hours when the reminder SMS was sent then the reminder SMS would expire

Linux

Morgenmuffel

631 posts

Ultimate Geek

Lifetime subscriber

#1791279 29-May-2017 18:09

Phone is never off, as I charge it every Sunday and it seems to last at least 9 days (Old Nokia 200 phone)

'We love to buy books because we believe we’re buying the time to read them.' WARREN ZEVON

scuwp

3888 posts

Uber Geek

#1791358 29-May-2017 20:01

...and what did 2Degrees have to say?

Lazy is such an ugly word, I prefer to call it selective participation

Aredwood

3885 posts

Uber Geek

#1791433 29-May-2017 23:11

Wild guess - problem was caused by the previous major systems upgrade. Can you figure out when you last topped up to see if it actually was the 12 month expiry? See if the balance screen that you get from dialling *100*1# tells you the expiry date or not.

SaltyNZ

8241 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#1791473 30-May-2017 07:05

Aredwood:

Wild guess - problem was caused by the previous major systems upgrade. Can you figure out when you last topped up to see if it actually was the 12 month expiry? See if the balance screen that you get from dialling *100*1# tells you the expiry date or not.

The systems that were upgraded were unrelated to the one that deals with prepay credit expiry.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1791573 30-May-2017 10:37

Hi @Morgenmuffel

If you'd like us to look into this please PM your number(s) and 4 digit PINs.

Thanks

^POB