Long-Term Customers pay higher charges?

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Gwilson

136 posts

Master Geek

#215263 19-Jun-2017 17:42

Hi,

The current offer for 100/20 on Fibre is a good $16 per month less than what I am currently paying for the exact same service. I have been an Orcon customer for many years.

Quite apart from the offer of an Xbox or Apple TV I would simply like to get competitive rates. In my case there is no hardware requirement at all.

I saw the MadEngineer's thread "You're charged more if not on contract" which points this out also.

What is the process to get the 'modern' rates? I personally find the 0800 service channel to be very unpredictable (to put it nicely).

I'd welcome any advice, thanks.

dfnt

1511 posts

Uber Geek

Lifetime subscriber

#1803573 19-Jun-2017 18:03

Barely any telco or ISP will proactively move customers onto cheaper plans

Your best bet is to either contact them or change ISP's for a better deal, no sense being loyal these days

Jase2985

13457 posts

Uber Geek

ID Verified

Lifetime subscriber

#1803592 19-Jun-2017 18:56

loyalty gets you little these days, except for higher priced plans.

deadlyllama

1260 posts

Uber Geek

Trusted

#1803635 19-Jun-2017 19:57

nas:

Barely any telco or ISP will proactively move customers onto cheaper plans

Your best bet is to either contact them or change ISP's for a better deal, no sense being loyal these days

Inspire Net does! I thought they'd made a mistake when my bill dropped, it turns out existing customers got the discount first!

elpenguino

3419 posts

Uber Geek

#1803686 19-Jun-2017 21:34

Just call and ask. i did this a few weeks ago - for some reason after initially reaching Manila I got put through to a local call centre and it was all done in 5 minutes.

Apple TV sitting here now. Lower bills also.

Well worth the 5 minutes. YMMV.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

Handle9

11386 posts

Uber Geek

Trusted

Lifetime subscriber

#1803730 20-Jun-2017 00:37

Imo orcon are the worst for this sort of thing. Historically you have had to be on a contract to get thr best rate, regardless of how long you've been with them.

Gwilson

136 posts

Master Geek

#1803801 20-Jun-2017 09:16

OK - I've complained in the past about the poor service I've received when dealing with Orcon's phone support.

HOWEVER - in this case I got through quickly, friendly & polite response from offshore, quick transfer to Sales Retention team in NZ, satisfactory result.

I hope I haven't spoken too soon but as long as the changes are made as discussed on the phone I'll be a happy and retained customer.

Sounds like my experience is similar to elpenguino's.

Thanks & Cheers.

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#1803809 20-Jun-2017 09:26

"quick transfer to Sales Retention team in NZ"

You hint at leaving, and of course they'll get someone local to assist in keeping you and your money :) Any ISP does this :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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elpenguino

3419 posts

Uber Geek

#1803814 20-Jun-2017 09:32

xpd:

"quick transfer to Sales Retention team in NZ"

You hint at leaving, and of course they'll get someone local to assist in keeping you and your money :) Any ISP does this :)

ahh, it will be my opening line next time :-)

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

tehgerbil

1102 posts

Uber Geek

ID Verified

Subscriber

#1803873 20-Jun-2017 10:24

Electricity companies are probably the worst for this. The older clients essentially subsidize the new ones. Once you're in the system for a wee while, then they pull the "due to blah blah shareholders wanting more profit blah blah we're increasing your prices despite offering you no additional whatsoever. Thank you and get #$%ed."

Unfortunately it's how people make money, by charging more and offering incentives for people to try their product in the hope they'll stay, and as it takes effort to move and (again especially in the case of Electricity companies) they make it so freaking hard to read your bill that you get frustrated comparing companies and make mistakes.

Why do you reckon the Energy Authority had to introduce Whatsmynumber? I can only presume such a pro consumer move by an admittedly pro-energy company was the mitigate the anticompetitive nature of moving between energy companies.

vexxxboy

4243 posts

Uber Geek

#1803892 20-Jun-2017 10:52

tehgerbil:

Electricity companies are probably the worst for this. The older clients essentially subsidize the new ones. Once you're in the system for a wee while, then they pull the "due to blah blah shareholders wanting more profit blah blah we're increasing your prices despite offering you no additional whatsoever. Thank you and get #$%ed."

Unfortunately it's how people make money, by charging more and offering incentives for people to try their product in the hope they'll stay, and as it takes effort to move and (again especially in the case of Electricity companies) they make it so freaking hard to read your bill that you get frustrated comparing companies and make mistakes.

Why do you reckon the Energy Authority had to introduce Whatsmynumber? I can only presume such a pro consumer move by an admittedly pro-energy company was the mitigate the anticompetitive nature of moving between energy companies.

no, Sky is the worst for this.

Common sense is not as common as you think.

DarkShadow

1647 posts

Uber Geek

#1805411 22-Jun-2017 21:34

deadlyllama:

nas:

Barely any telco or ISP will proactively move customers onto cheaper plans

Your best bet is to either contact them or change ISP's for a better deal, no sense being loyal these days

Inspire Net does! I thought they'd made a mistake when my bill dropped, it turns out existing customers got the discount first!

Bigpipe does too! Got a $10 price drop automatically on my VDSL.

Kiwiprobie

155 posts

Master Geek
Inactive user

#1810397 2-Jul-2017 13:13

I get everything the same price with Orcon, but I also get lower download speeds than I should be getting. I have been with them for about 5 years now.

Athlonite

1828 posts

Uber Geek
Inactive user

#1810403 2-Jul-2017 13:48

Looks like I'll be ringing Orcon tomorrow as the gigantic plan has dropped in price from $140 to $134 I know it's only $6 but hey a saving is a saving