No more text messages for successful renewal?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › No more text messages for successful renewal?

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#219104 26-Jul-2017 10:56

I have a $19 carry over combo that renews on the 25th.

Normally I get a text message around 9am that it was successful; last night after seeing a "over daily data usage" warning on my phone I remembered it was the 25th and had to check if my plan had renewed.

It had, but there was no text message...

Anyone else? Or just me?
System glitch or expected?

Cheers

SaltyNZ

8862 posts

Uber Geek
+1 received by user: 9539

Trusted

2degrees

Lifetime subscriber

#1830564 26-Jul-2017 11:05

We have upgraded our systems such that the IN no longer sends the renewal messages out directly. But they should, indeed, still be going out.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

evnafets

567 posts

Ultimate Geek
+1 received by user: 269

Trusted

Lifetime subscriber

#1830576 26-Jul-2017 11:36

My combo renewal date was the 24th.

I got the message that I was out of credit and needed to renew.

After topping up, I did get the SMS that my Combo was renewed (there was a delay of maybe 1/2 hour)

However I did not get any messages that my topup was successful (which I only realise now that I check)

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#1831580 26-Jul-2017 12:56

I noticed the last two times when I topped up my grand daughter's phone she got a text but I never did. Prior to the last upgrade we both got one. Had to login to the back account and check it had gone thru..

Regards,

Old3eyes

2degreesCare

1537 posts

Uber Geek
+1 received by user: 274

Trusted

2degrees

#1831687 26-Jul-2017 15:34

Hi nzkiwiman

Can you PM your number & PIN so we can see if it was generated and we attempted to send to you?

Thanks

^POB

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#1832333 27-Jul-2017 15:28

^ Sent, sorry for the delay

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#1834477 31-Jul-2017 17:47

Finally got an answer from 2D Care; the PIN I gave them didn't match (so now I have no idea what my PIN is) and I could only answer 2 of the 5 alternative questions they needed answers for to verify me.

Who remembers exactly when they got their mobile phone number?
Who keeps their PUK code handy?

As a result, I no longer have any interest in trying to see if 2D actually generated a message that my renewal was successful - the effort required to get that information is far too great for the reward of knowing if the message was sent and not received by my phone.