My downloads won't download at all now!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › My downloads won't download at all now!

TechnoGuy001

853 posts

Ultimate Geek

ID Verified

#21933 11-May-2008 17:25

I'm trying to download firefox and this logitech driver for my PC and it will load the page fine but when i click "Download" it just hangs and doesn't download it.

I tried this on 2 other computers (1 mac and other 2 XP and Vista) all of them wont download it, then i loaded up a USA proxy site and went to the same site clicked download, and it downloads.

Whats happening here? Is orcon now blocking downloads too... :(

or is this all to do with the international speeds thing.

Is anyone else having the same problems?

Update:

Ok the firefox one did after i waited about 10 mins before it started.

but still waiting for the logitech one to start (these both started to download instantly via the proxy)

Windows updates aren't even downloading :(

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1061 posts

Uber Geek

#130085 11-May-2008 21:38

I have to restart the download several times before it actually starts to download anything international. Sometimes it downloads quickly and other times it's worse than dialup.

WoW has been impossible to play, have been using wowtunnels otherwise it's hit and miss if I can even connect and even with the tunnel my latency is 800-900+ where is I'd get 300-400 or less without a tunnel and with a tunnel half that :) Possibly time to switch ISP's again :)

TechnoGuy001

853 posts

Ultimate Geek

ID Verified

#130108 11-May-2008 22:46

Yea I know, it's the same with me they all start really slow 0.01KB/s then after 10 mins it will pick up to 50KB/s if im lucky, then it will drop to 0.05 again and repeat. :(

I hope they don't keep this up because if they do I will be moving to slingshot ASAP. (regardless of the contract im on)

It's strange how there is no official orcon people on the forum when there is bad news but when they have good news im sure they will be here to tell us about it.

Lurch

1061 posts

Uber Geek

#130113 11-May-2008 23:12

Alot like there customer service when you ring through they either can't help or there is a 30 minute wait. If you email them for support your either dont hear back from them or it takes a a week to two weeks before they reply. :(

shame2

19 posts

Geek

#130124 12-May-2008 00:54

u must be having some problem with your local cabinet
I used to have random 2000ms ping
tell them and telecom might fix within a year.. according to my previous experience

BigGuy

227 posts

Master Geek

#130155 12-May-2008 09:44

Hi TechnoGuy001,
Got the exact same issue as you now as well.

So I feel fairly confident in saying that it's not your local cabinet.

I had to download a 3.5MB file on Saturday morning and got no where. I rang Orcon again and the support guy kindly downloaded the file on my behalf and sent it to me.
Again on Sunday afternoon I tried to download a couple of ~40K files and got nowhere. Rang Orcon again and got the guy to email me the two files I needed.
When the Orcon guys downloaded the files for me, they took seconds to download.

Keep in mind I'm actually trying to do work here so I really needed those files. I could have driven to a friends house - but hey, I'm lazy

In the end I had a copy of wget for Windows and thought I might give it a shot. Some other files I needed dowloaded eventually where they would not download through Firefox, IE6 and IE7 (different machines) - ODD. So if you REALLY need something, and you don't mind waiting, you could give that a go.

FYI, wget showed a download speed of around .7KB per second

Not bad for DSL

Jarno

270 posts

Ultimate Geek

#130271 12-May-2008 15:46

Downloads hanging or going very slow, uploads going 4 times faster than downloads, yep it seems to be a widespread problem.

Orcon is having some significant issues with international traffic. It was expected to be fixed over the weekend, but from their system status page it appears to have been pushed back to "this week". Some indication to show that they actually know what is broken would be good.

---JvdL---

Sasazinho7

2 posts

Wannabe Geek

#130313 12-May-2008 18:05

This is my first post!

Great, I thought this was a problem in just my household. NZ Broadband, gotta love it.. So are we Orcon subscribers at their mercy till they fix it?

Equinox IT

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Athlonite

1828 posts

Uber Geek
Inactive user

#130448 13-May-2008 02:25

Their system status page says it's taking a wee bit longer than first thought to put the problem right but says that it should be fixed sometime this week now tell me how many times this has happend on orcon where they've had international trafic problems atleast 3 in the last six months all i want to know is why i cant get a consistent sync rate so god knows how long thats goin to take and im not going to hold my breath waiting

goodie

39 posts

Geek

#130507 13-May-2008 10:17

Ive been getting simmilar issues, although it seems to be sporatic... sometimes nothing loads other times im getting 300kbs on downloads... :s

I just hope they get it fixed soon.... :/

-Goodie

photoman

217 posts

Master Geek

#130593 13-May-2008 15:37

I've got to the stage that I'm not even bothering to download anything now. I tried the test listed in another post (http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=21939&page_no=3#130591) but aborted that as it was showing 1hr34mins (and increasing) to download Firefox.

The strange thing is that accessing websites around the world don't seem to be any slower. It's only downloads that are affected.

duncanblair

248 posts

Master Geek

Trusted

#130874 14-May-2008 14:09

Hi guys,

(I have posted this in other threads, just want to make sure everyone is aware of this)

We did have some issues with international traffic routing last week. These have since been resolved.

If you are still experiencing problems then we would really like your help to figure out what is going wrong, as our network diagnostics are not showing any problems.

Here are the things we need to know if you are having a problem:

Is it to an International site only or all sites? (if it’s all sites it’s likely to be a line fault issue)
Is it when you are surfing the web or when playing games?
If gaming, what game are you playing?
What is the ip address of the server you are experiencing slow speeds to?
What ports are you running it on?
It would also be great if you could run a traceroute to the affected site and send us the results.

If you can send the answers to these questions to support at orcon.net.nz we would be very grateful.

isphell

63 posts

Master Geek

#130971 14-May-2008 20:13

Do you really need our help with what is going on, I thought it was clear to all but a blind man that orcon have not purchased enough bandwidth to service their customers, don't waste peoples time with bs.

Basekid

70 posts

Master Geek

#130978 14-May-2008 20:30

isphell: Do you really need our help with what is going on, I thought it was clear to all but a blind man that orcon have not purchased enough bandwidth to service their customers, don't waste peoples time with bs.

Please show some respect. Duncan is trying to help you here.

iistudio

79 posts

Master Geek

#130982 14-May-2008 20:33

8:27 pm 14th May 2008, trying to download wireshark from sourceforge.net, 2 mb file gonna take 5 hours?
sorry didn't take a screenshot but this is just wrong...

log a fault ticket, done.

munchkin

939 posts

Ultimate Geek

Trusted

#130983 14-May-2008 20:37

isphell: Do you really need our help with what is going on, I thought it was clear to all but a blind man that orcon have not purchased enough bandwidth to service their customers, don't waste peoples time with bs.

You're offering 'help' and yet you created yet *another* thread about a problem that we all know of?

I'm with Basekid on this, show some respect.

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