Invoicing failures

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Invoicing failures

CourtJester

9 posts

Wannabe Geek

#222687 23-Aug-2017 19:45

It's come to my attention that Orcon have failed to deliver a full and proper invoice for the past to months.
Previously I received a bill summary email, with a proper tax invoice attached. But it now seems as though they are reluctant to provide a proper invoice.
Unfortunately the ignorant call centre staff in the Philippines do not seem to understand the legal requirement to provide a proper GST tax invoice for all bills over $50.
Is this the new norm? Or are Orcon playing fast and loose with customer support yet again?

Linux

11197 posts

Uber Geek

Trusted

Lifetime subscriber

#1851472 23-Aug-2017 19:56

Can you log into the website into your account and download one?

Linux

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mattwnz

20039 posts

Uber Geek

#1851544 23-Aug-2017 22:09

Maybe contact the IRD about it if they have't provided it within the time required?

dt

1152 posts

Uber Geek
Inactive user

#1851644 24-Aug-2017 07:56

I cant remember the last time i received an invoice attachment from Orcon... I did query this a long time back with the same result as you.

You can log into my orcon and get a GST invoice.. theres a button for "view my invoice" with only the option to print so you will need a PDF printer if you need to save it.. to view your previous bills you need to click on the graph for the month you want.. (took me little while to figure this out as it doesn't mention this anywhere and I was trying to look for something along the lines of "view previous bills")

It's a bit of a hassle but it's easier than having to deal with them directly..