Ordered iPhone but don't know status or where to collect

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rendezvous

194 posts

Master Geek

#223409 28-Sep-2017 11:27

We ordered a new iPhone on the weekend, for pickup at the Onehunga store. Had to call to follow it up, and spoke with a fairly useless customer service person. Their suggestion was to visit the store you’re picking it up from, but they couldn’t even tell us if it’s there. Tried called the local store, and the number goes straight to a not setup voicemail! How useless. Before we completely cancel the account, any other suggestions?

NZSpides

155 posts

Master Geek

#1874039 28-Sep-2017 11:33

I always buy my iOS devices direct from Apple.

Have only ever once bought an iPhone once from Vodafone, and that was my wife's 6.

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#1874166 28-Sep-2017 14:40

Seems to be a thing with them

Should have got a wireless charger when i pre-ordered the note8 and was told they would send it this week, just went into store to be told "you need to call <insert 3rd party company> and ask them" Which seems to be 2degree's supplier of cell phone accessories. When I asked how long I should wait i get a blank look and told 3 or 4 weeks.

Not what was told me to me when i picked up the note 8 last week.

mattwnz

20155 posts

Uber Geek

#1874219 28-Sep-2017 16:01

NZSpides:

I always buy my iOS devices direct from Apple.

Have only ever once bought an iPhone once from Vodafone, and that was my wife's 6.

Same here. I only buy from a retailer, if they either have them in stock and I can get it now, or they are having a discount on them, which they do occasionally do. I wouldn't ever get a retailer to order one in unless there is an advantage in this over buying directly from apple.

scuwp

3885 posts

Uber Geek

#1874250 28-Sep-2017 17:31

You may have no choice but to go to the store and talk to them. I assume you chose a store that is handy to you for convenience. Also recommend buying straight from Apple. Super efficient if you don’t want anything immediately.

Lazy is such an ugly word, I prefer to call it selective participation

Riggleby

88 posts

Master Geek

#1875290 30-Sep-2017 21:18

NZSpides:

I always buy my iOS devices direct from Apple.

Why would anyone buy an iPhone through Apple? You get a one year warranty if you do. If you get the phone through 2degrees, you get a 2 year warranty.

PhantomNVD

2619 posts

Uber Geek
Inactive user

#1875297 30-Sep-2017 22:01

But Apple do CGA without even blinking, so any ‘warrantee’ that isn’t AppleCare to replace your own mistakenly broken screen is just a waste of time.

I have NEVER had a new iPhone, but have twice had a refurbished replacement for a second hand purchase that developed a fault within the two years it was manufactured. Apple sent out the return box and swapped out the phones both times with no quibble about purchase date or even a potentially lost receipt. They knew it’s purchase date from their own records, and anything that expensive in NZ CGA law is ‘at least’ fit for purpose for 2 years...

scuwp

3885 posts

Uber Geek

#1875337 1-Oct-2017 08:28

Riggleby:

NZSpides:

I always buy my iOS devices direct from Apple.

Why would anyone buy an iPhone through Apple? You get a one year warranty if you do. If you get the phone through 2degrees, you get a 2 year warranty.

Funny, they are using a right that everyone has and promoting it as their own add-on service.

Lazy is such an ugly word, I prefer to call it selective participation

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cadman

1014 posts

Uber Geek
Inactive user

#1875478 1-Oct-2017 13:40

scuwp: Also recommend buying straight from Apple. Super efficient if you don’t want anything immediately.

That doesn't actually sound "super efficient" to me when qualified with "if you don't want anything immediately". How long do they take to ship usually?

dfnt

1512 posts

Uber Geek

Lifetime subscriber

#1875487 1-Oct-2017 14:04

cadman:

scuwp: Also recommend buying straight from Apple. Super efficient if you don’t want anything immediately.

That doesn't actually sound "super efficient" to me when qualified with "if you don't want anything immediately". How long do they take to ship usually?

1-2 days for iPhones in stock

scuwp

3885 posts

Uber Geek

#1875504 1-Oct-2017 15:31

cadman:
scuwp: Also recommend buying straight from Apple. Super efficient if you don’t want anything immediately.

That doesn't actually sound "super efficient" to me when qualified with "if you don't want anything immediately". How long do they take to ship usually?

Depends on the device I guess. Last purchases have been 2-4 days. Super efficient with update status tracking and delivery exactly when promised.

Lazy is such an ugly word, I prefer to call it selective participation