Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


rb22

30 posts

Geek
+1 received by user: 2


#223787 17-Oct-2017 12:27
Send private message

I just picked up a Note8 from Noel Leeming a few days ago. It's meant to be setup for 2degrees which I'm using as my carrier. I've noticed that the phone tells me (upon starting up) that it can't get time and date info from the network, and I have to set it manually. This isn't a huge deal but I want to figure out why this is. I tried calling 2degrees and I was just told everything seems fine on their end.


I have noticed a couple of other things, which I'm not sure are related; if I go into my settings on the phone, under "My Phone Number" is says "unknown", and that for "IMS Registration Status" is says "Not Registered". I've tried going to the SIM tools app and try and request network settings but nothing ever comes through. 


Any ideas on what's up here? Is it the phone (software bug) or something network related? I can send texts, get network data and make calls without issue.


Cheers.


Create new topic
michaelmurfy
meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1885054 17-Oct-2017 12:52
Send private message

Have you rebooted it? The time is from NTP from memory on Android devices.





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.




rb22

30 posts

Geek
+1 received by user: 2


  #1885056 17-Oct-2017 12:55
Send private message

michaelmurfy:

 

Have you rebooted it? The time is from NTP from memory on Android devices.

 

 

Yes, rebooted the phone a few times. Also popped the SIM card out to try that.


tripp
3848 posts

Uber Geek
+1 received by user: 1220

Trusted
Lifetime subscriber

  #1885060 17-Oct-2017 13:03
Send private message

Same issue here. 




rb22

30 posts

Geek
+1 received by user: 2


  #1885633 18-Oct-2017 12:23
Send private message

Contacted 2degrees but phone - was told everything looks fine on their end. Emailed support and told to contact Samsung directly. Chatting with support now but I think this is a 2degrees issue.

 

 

 

EDIT - Just got off the phone with Samsung and basically was told it's a network issue (as I suspected). It's a bit strange as I didn't have the issue with any of my previous phones on 2degrees.


2degreesCare
1537 posts

Uber Geek
+1 received by user: 274

Trusted
2degrees

  #1885668 18-Oct-2017 12:42
Send private message

Please can you PM us your number so we can keep an eye on this one.

 

Thanks

 

^POB


rb22

30 posts

Geek
+1 received by user: 2


  #1885685 18-Oct-2017 13:08
Send private message

2degreesCare:

 

Please can you PM us your number so we can keep an eye on this one.

 

Thanks

 

^POB

 

 

PM sent. Cheers.


 
 
 

Shop now at Mighty Ape (affiliate link).
tripper1000
1648 posts

Uber Geek
+1 received by user: 1176


  #1892409 30-Oct-2017 09:22
Send private message

I haven't re-checked the following lately, but in the past on 2DM on dumb phones I've noticed that the auto-time update feature doesn't work during the months of daylight savings.


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.