I've read some threads from previous years mentioning the same experience I am going through right now, but the story goes....
I got Orcon to cancel an upgrade from my current Fibre100/20 to Gigantic Fibre, and the processing went through on Friday (1st Dec). Have had uninterrupted fibre for the last 2 weeks (only got it installed!).
Got home from work on Friday and found no internet, and I thought to myself, weird. Did the normal on/off modem and ONT, diagnostics. But nothing worked.
What I am getting on my Netcomm modem is a flickering DSL light, and fully lit (green) WAN light.
The ONT is green on both power and optical, but flickering yellow on LAN 1.
I have been calling Orcon helpdesk up (a lot), 4 times on Friday, and 2 times on Saturday. Apparently, according to on of their reps a whole page of a ufb configuration on their end was left blank during this whole process, presumably when they cancelled the change of plan.
Anyhows, I have been following up like mad with Orcon help desk, they even had the cheek to open a fault, and then close it saying everything has been fixed. Called them back saying nothings cahnged and the rep said, true, can't the modem connecting to the network.
Any of you guys know what to do in this case? Is there something I can do on my end to make this a less painful process?