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Wannabe Geek
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Topic # 226335 2-Jan-2018 18:12
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I've been experiencing many issues. I am currently using the Chorus ONT along with the Netgear Nighthawk D7000. Sometimes the internet is absolutely fine, at other times it will literally cut out and I will have no access. I would be extremely grateful for any help, as it's extremely frustrating when I'm gaming or just generally browsing. I will most likely be getting hardwired ethernet for my PC soon, but even so my other devices will be on the wireless network, and I don't really think it's acceptable to be paying for the most expensive package possible and deal with internet that cuts out.


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Uber Geek
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  Reply # 1928143 2-Jan-2018 18:25
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What troubleshooting have you and your ISP done so far?


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Ultimate Geek
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  Reply # 1928144 2-Jan-2018 18:30
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And why would you be gaming over wifi?
It seems I’m always asking someone this lol

 
 
 
 


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  Reply # 1928145 2-Jan-2018 18:34
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As above why are you gaming over Wi-Fi? Wi-Fi performance is 100% out of ISP control as Wi-Fi operates on public / shared wireless spectrum

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  Reply # 1928151 2-Jan-2018 18:53
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Source: https://xkcd.com/654/

 

Serious though. First step would be to test via Ethernet. Also ensure your routers firmware is up-to-date.





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  Reply # 1928197 2-Jan-2018 20:30
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Test over ethernet. If it works... Then you have some work to do in finding what's interfering with your WiFi.

 

If it doesn't work then you can look at your router, firmware, etc. And then at your ISP. Until then...







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Wannabe Geek
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  Reply # 1928330 3-Jan-2018 00:29
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I don't believe there is a problem over Ethernet, the modem and router are set up in a different room to my PC and as I said before I'm gonna get hardwired Ethernet as soon as possible for my pc. However, it still leaves my other devices with an extremely dodgy connection which can be painful to operate off of.

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  Reply # 1928335 3-Jan-2018 06:26
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if Ethernet is fine then the issue with with your wifi which has ZERO to do with your ISP.


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  Reply # 1928336 3-Jan-2018 06:32
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oddbandit: I don't believe there is a problem over Ethernet, the modem and router are set up in a different room to my PC and as I said before I'm gonna get hardwired Ethernet as soon as possible for my pc. However, it still leaves my other devices with an extremely dodgy connection which can be painful to operate off of.

 

 

 

Dude, you can still try and do some basic tests and eliminate i.e. tell us where the wifi router is compared to usual locaion of said devices, whats near the router e.g. any noisy applicances (noise being stuff that will interfere with the 2.4 and 5ghz channels. e.g. cordless phones, microwaves, as above...the blender etc), then you can check what channels the wifi is using e.g. are your neighbours using the same channels thus creating the jam....then theres my old favorite..... the cabling between your equipment the the rest of the world. 

 

Plenty of threads here on GZ can help you... a library of info at your fingertips.....

 

 


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Uber Geek
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  Reply # 1928351 3-Jan-2018 09:10
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If you want some actual useful help, then you need to provide some more details.

 

1) Why do you have an ONT, a modem, and a router? How are they set up?

 

2) Wifi config - what is it?

 

3) What have you tried so far to resolve this?

 

 


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  Reply # 1928515 3-Jan-2018 15:35
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What basic fault finding steps have you taken so far? Based on your comments so far I'm inclined to think the answer is none.

 

Like the probably hundreds of similar such posts here on GZ it's important to note your issue is very clearly WiFi related and has absolutely nothing to do with your RSP. They have control over the RF environment in your home and can do very little to offer you any form of support when you're not using their hardware.

 

WiFi is not and never will be a replacement for cabled Ethernet. It's a convenient complimentary offering.

 

You need to go through the basic steps of fault finding and diagnosis. Nobody on here can magically fix an issue that's caused by your environment. We know nothing about your environment and to add to that the expectation that a single AP/router can deliver rock solid WiFi to a large house is simply not a realistic one.

 

 


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Ultimate Geek
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  Reply # 1928516 3-Jan-2018 15:39
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sbiddle:

 

What basic fault finding steps have you taken so far? Based on your comments so far I'm inclined to think the answer is none.

 

Like the probably hundreds of similar such posts here on GZ it's important to note your issue is very clearly WiFi related and has absolutely nothing to do with your RSP. They have control over the RF environment in your home and can do very little to offer you any form of support when you're not using their hardware.

 

WiFi is not and never will be a replacement for cabled Ethernet. It's a convenient complimentary offering.

 

You need to go through the basic steps of fault finding and diagnosis. Nobody on here can magically fix an issue that's caused by your environment. We know nothing about your environment and to add to that the expectation that a single AP/router can deliver rock solid WiFi to a large house is simply not a realistic one.

 

 

 

 

 

 

Are you sure wifi will never completely replace cable?

 

I mean the wifi technology is starting to get really good I got a new router and I can get my full download speed from it from the floor directly above it. 


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  Reply # 1928519 3-Jan-2018 15:48
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Starscream122:

 

 

 

Are you sure wifi will never completely replace cable?

 

I mean the wifi technology is starting to get really good I got a new router and I can get my full download speed from it from the floor directly above it. 

 

 

I really just have one answer to that.. And it'll involve repeating exactly what I posted above. smile

 

WiFi is not and never will be a replacement for cabled Ethernet. It's a convenient complimentary offering.

 

Comm place WiFi standards aren't even yet a full duplex technology...

 

 

 

 

 

 




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Wannabe Geek
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  Reply # 1928523 3-Jan-2018 16:00
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I meant to say ONT, not modem. And I mean that there is literally 0 connection at times, even when I'm the only one on the internet, not matter the distance from the modem or what device i am usin. Aside from power cycling the router and ONT a few times and trying out different Wi-Fi channels, I honestly haven't tried much to help this yet, because I'm not quite sure what to do to try and diagnose the issue. By Wi-Fi configuration what exactly do you mean?

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  Reply # 1928524 3-Jan-2018 16:08
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Your ONT will not be in any way related. There is no need to power cycle this - power cycling it does absolutely nothing.

 

There are plenty of guides to WiFi fault finding - last time I looked mine on here was even well over 100,000 views.

 

Ultimately we can't fix your problem - all you can do is go through the basics when it comes to WiFi fault finding.

 

 

 

 


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  Reply # 1928525 3-Jan-2018 16:09
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Ethernet is full duplex and will always beat Wi-Fi hands down, You need a Wi-Fi analyser App and see what channels have the least traffic / noise

 

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