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3 posts

Wannabe Geek

#231955 22-Mar-2018 12:03
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I changed my fibre internet provider to 2Degrees.


My previous connection worked fine, so the only hardware change is a new Fritz 7490 modem.


Connected the same way the old modem was connected


I got an email saying my connection has been activated.


However the Fritz user interface overview says internet not connected. Offline.


All ONT lights OK, wireless OK. Account information correct, I believe.


What could possibly be wrong?



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10292 posts

Uber Geek

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  #1981422 22-Mar-2018 12:05
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Have you called 2Degrees? It's best they do some basic checks first




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12982 posts

Uber Geek

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  #1981435 22-Mar-2018 12:31
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is it possible your 2D conneciton was provisioned on another port on the ONT?




2D should be able to clear this up for you.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.



583 posts

Ultimate Geek

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  #1981479 22-Mar-2018 13:48
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Try plugging it in LAN port 2 on the ont if your previous connection was LAN one


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