I joined Snap years ago and they ware excellent all around and am still with 2degrees now. When I signed up for another 2 years ~18moths ago the customer service was stiill good, not as quick as it was but fine.
So I decided to recommend my brother get 2degrees and his new house and it has been bad to worse.
Longs waiting times is something you just get used to in NZ now, then they take down the wrong details and created a login and password that is spelt incorrectly so you cant use it and after talking to multiple people finally get it fixed. They said it correctly said over the phone but when they spelt let it out it was incorrect. This is not a big deal just annoying.
Now for some reason, there is already a live fibre connection at the property which they contacted him about on Monday and were told it must be the previously person connection and to stop it and connect his one. They said that this would be no problem but have now contacted him again asking the exact same thing today. So after 3 days, they did nothing and now have just gone back to the start. How does the same question keep getting asked?
If they can not disconnect the other person's connection/account why not say, instead of asking the same thing over and over.
Since there is already fibre installed should it not be easy to switch on someone's connection?
Edit: It seems that no one talks to each other, as we now know that all the stuff did earlier in the week was not past on, so no one knew to stop the other connection and to start one for him.