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6 posts

Wannabe Geek


#233569 22-Apr-2018 12:02
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I bought a new 2 Degree's Samsung S8 phone in February this year. Since then I have been trying to get 2 Degrees wifi calling working through my home wifi without success. The phone switches to wifi calling and works on wifi calling when I am connected to  other wifis including a public wifi and a Spark hot spot set up on a Samsung Galaxy A3 2016 here at home. However, it does not work on my wifi nor my daughter's wifi which is a similar set up but 200 odd kilometres away from mine.

 

Both of these wifi systems use an Orcon supplied NetCom VDSL/ADSL WiFi Gigabit NF4V Modem Router connected via fibre to the internet.

 

I have put the problem to Orcon's online help but have ended up with them stating --- "I have queried this with our support teams and was told that base on what you have mentioned, this is an issue in regards to port forwarding and we do not provide support for this."

 

I guess one of the options for getting wifi calling working in my new office that is located in an area of bad cellphone coverage is to change my ISP. I am reluctant to do this as I have had good reliable service from Orcon for about ten years now. I would prefer to get wifi calliing working over my existing wifi.

 

I raised the question on the 2degrees wifi calling forum regarding what the requirements for wifi calling are and got the following response from SaltyNZ :

 

"IKE (tunnel setup) is UDP 500 and then UDP 4500 for IPSec main tunnel when behind a NAT. Your router must properly handle UDP NAT - you'll have to have one that does stateful connection tracking. I have an NF4V but I only use it as a PPPoE modem, not a router, so I can't comment on whether they can be configured appropriately or not.

 

You shouldn't need to open the ports specifically to an IP address, but the IPSec gateway is 118.149.14.20."

 

Consequently I have tried to set port triggering in my router to get ports 500 and 4500 to open when required by wifi calling but when I try to do this as a custom set up i get the message "Add port triggering failed". This message also comes up if I try to set up one of the internally held application settings got from the drop down window in the web interface to the router.

 

Am I trying to go the right way to get wifi calling working through my modem or should I be trying something else?


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6007 posts

Uber Geek


  #2000582 22-Apr-2018 12:13
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Did you try the suggestion @lokeynz linked to in the other thread?

 

EDIT: Try disabling them.




6 posts

Wannabe Geek


  #2000637 22-Apr-2018 13:36
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Remove One little tick alongside the enable IPSEC ALG and guess what wifi calling works.

 

Why couldn't Orcon have told me that???

 

Thanks guys.


 
 
 
 


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  #2000645 22-Apr-2018 14:21
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noahsark:

Remove One little tick alongside the enable IPSEC ALG and guess what wifi calling works.


Why couldn't Orcon have told me that???


Thanks guys.



How much do you think Orcon knows about Wi-Fi calling? I bet zero

Linux

6007 posts

Uber Geek


  #2000648 22-Apr-2018 14:35
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noahsark:[snip]Why couldn't Orcon have told me that???

 

 

In fairness, it's not their job. Firstly, they wouldn't be expected to know the details of how another provider's network is configured, and secondly, I wouldn't expect an ISP helpdesk to have that level of knowledge about a router (their's or anyone's)




6 posts

Wannabe Geek


  #2000707 22-Apr-2018 17:19
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RunningMan:[snip]

 

In fairness, it's not their job.

 

 

I guess you are right but it gets a bit frustrating when you have the organisation that sold you the phone (2degrees) telling you its not their problem as wifi calling works with the phone on a suitable wifi connection and your internet supplier (Orcon) telling you they can't do anything because it is another suppliers system.

 

What is someone else with less knowledge than me and who does not know to come here going to do if wifi calling is the answer to a poor cellphone reception problem? I suppose put up with the poor reception after spending a grand on a new phone or just change their ISP. Changing ISP is not a very good outcome for Orcon.

 

 


6007 posts

Uber Geek


  #2000709 22-Apr-2018 17:23
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This sort of question comes up from time to time, but I guess if you don't have the knowledge, don't have the skills to research and learn (as you have), then you have to pay someone to provide tech support.


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  #2000714 22-Apr-2018 17:36
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Linux:
noahsark:

 

Remove One little tick alongside the enable IPSEC ALG and guess what wifi calling works.

 

Why couldn't Orcon have told me that???

 



How much do you think Orcon knows about Wi-Fi calling? I bet zero

 

Probably not a lot; but they should know that many VPN implementations won't get thru the default NF4V settings; and yet they don't seem to.  I know several people who have had VPN related issues and haven't gotten much help from Orcon.  Fortunately, Geekzone does have the required pool of knowledge.

 

 


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