So my contract with MyRepublic had expired. Due to the unsatisfactory service I was getting I elected to move to another service provider.
I tried to call MR to cancel my service but after waiting on hold for 15-20 minutes I gave up and sent them an email. Surprise, surprise. No response to the email so I decided I'd better call them to confirm.
Only had to wait about 10 minutes on hold, not too bad really.
Person I spoke to said there was nothing showing that I had requested cancellation............after a pregnant pause I asked if he could please arrange cancellation. He graciously agreed to do so.
MyRepublic, like most telcos, bills a month in advance, on the 21st of the month, so I have already paid for May's service and in fact should be getting two weeks refund.
So even though I canceled on the 11th, he tells me they will have to bill me for another month on the 21st May. Feeling very confused I asked why they would be billing me for a service that I had cancelled?
"Oh that's just how we do it". Starting to feel a bit frustrated I asked why would I pay for a service I was no longer using? His answer, "you'll have to apply for a refund".
How F___ed up is that.
As I'm paying by credit card, the bank says they'll can't block payment unless I cancel the card and get a new card re-issued. Too hard.
Avoid these guys like the plague.