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bales

108 posts

Master Geek


#237745 16-Jun-2018 11:01
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how to test chorus ont for internet connection 


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RunningMan
6135 posts

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  #2038568 16-Jun-2018 11:06
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Your RSP will do this if required.


bales

108 posts

Master Geek


  #2038605 16-Jun-2018 11:35
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its for a customer in one of the flats i didnt have a customer no. the modem slingshot supplied,shows solid green wan and internet lights


 
 
 
 


freitasm
BDFL - Memuneh
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  #2038643 16-Jun-2018 13:22
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You might have to do some basic testing - is this person connected via WiFi or using an ethernet cable to the router? Can they access the router at all (ping the router IP or connect to the web management interface)? This should eliminate problems in their own configuration.

 

If that doesn't work then the customer will have to contact Slingshot then. Slingshot will perform some tests and if needed contact Chorus for further testing.





 

 

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bales

108 posts

Master Geek


  #2038738 16-Jun-2018 18:00
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ok thanks it will have to wait till monday now


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