Just upgraded to gigantic plan but speeds have remained the same? 150-200mbps

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Just upgraded to gigantic plan but speeds have remained the same? 150-200mbps

bassline

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#237815 19-Jun-2018 12:43

running an ethernet cable into the modem and no other wireless connections in the house.. struggling to get above 200mbps. Rung orcon who got me to reset the router, swap cable etc but not much luck resolving the issue.

any ideas on where to start looking/? win 7 pc with 1000mbps card.

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#2040375 19-Jun-2018 12:45

Where are you testing the speed? Use the Spark servers and you should get full speed. Some of the speedtest endpoints only support up to 200mbps themselves.

bassline

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#2040395 19-Jun-2018 13:20

have installed the speedtest app on my pc and also using linetest..

michaelmurfy

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#2040443 19-Jun-2018 13:46

You need to provide more information such as what router.

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Ventura

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#2040524 19-Jun-2018 15:02

I was upgraded to a Fritzbox 7490 router when I went on the Gigantic plan. I could then get the full speed.
Ask if that is still an option with that plan and get it changed.
Much better router btw.

bassline

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#2040527 19-Jun-2018 15:06

router is the Netcomm NF18AC. i enquired about the fritzbox but they told me the one they sent is adequate

gehenna

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#2040531 19-Jun-2018 15:09

bassline:

have installed the speedtest app on my pc and also using linetest..

Yeah but what server are you testing against? If you're testing against a server that can't reach gigabit itself then your results won't be accurate, or at least they'll be accurate up to the limit of that server. Test against Spark Auckland server and that'll show full gigabit speed.

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bassline

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#2040567 19-Jun-2018 15:16

speedtest on spark server is certainly better. 430 mbps... however still well short of what im playing for. Definitely was hoping to see something close to 800-900mbps

Ventura

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#2040574 19-Jun-2018 15:39

For Orcon you should choose the Vocusgroup server

gehenna

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#2040589 19-Jun-2018 15:55

bassline:

speedtest on spark server is certainly better. 430 mbps... however still well short of what im playing for. Definitely was hoping to see something close to 800-900mbps

Speedtests aren't an accurate representation of the bandwidth you have. Just because you have gigantic doesn't mean the other end does, especially speedtest target servers. The fact that you're getting over 400 now means you have gigantic and if you find a target server that can allow a full speed speedtest you'll see even better results (eg vocusgroup as mentioned). I just tested against vocusgroup Auckland from Wellington (khandallah) and got 918/407. That's actually the best test I've had since having gigantic (since it came out). Testing against Spark gives me 480/400. So the target server makes all the difference.

bassline

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#2041219 20-Jun-2018 16:04

on a side note when i disconnect the ethernet cable im getting VERY slow wifi signal whether it be on laptop,, celllphone etc.

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#2041227 20-Jun-2018 16:35

bassline:

on a side note when i disconnect the ethernet cable im getting VERY slow wifi signal whether it be on laptop,, celllphone etc.

@bassline What is slow Wi-Fi signal or do you mean weak signal?

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bassline

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#2041231 20-Jun-2018 16:42

fluctuating between 1mbps-30 mbps on gigantic plan

hio77

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#2041234 20-Jun-2018 16:53

bassline:

fluctuating between 1mbps-30 mbps on gigantic plan

Sounds to me like your using 2.4ghz wifi, Which you will be seeing airwaves congestion that's to be expected in dense areas

use 5ghz see how that goes.

Also use the speedtest Windows/Mac application/App rather than the website.

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myndlyz

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#2041235 20-Jun-2018 16:57

the 2.4ghz performance/range on the netcomm nf18 with orcon/slingshot is a known issue

gehenna

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#2041241 20-Jun-2018 17:17

Also need to know what wifi equipment your end user device has? If it's 802.11g you're in for a world of hurt. If it's N you should be getting around 150Mbps. Ideally you'll have N or AC. My WiFi is 878Mbps but obviously that's just the connected speed, actual throughput varies and is unlikely to get above 400Mbps.

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