Possible routing issue?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Possible routing issue? - hostpapa.com

wratterus

1687 posts

Uber Geek

#237999 28-Jun-2018 11:32

We've got a few domains/sites and email with hostpapa.com and yesterday and today on a 2Degrees connection (and Orcon connection too actually, but I can't actively test on that connection) we have had very patchy email connectivity (server not found errors in email client etc) and not always able to load the sites, this morning we've got nothing - can't load the sites and can't receive email.

The odd thing is on a Spark connection, it works perfectly.

I've done trace routes to www.hostpapa.com on both connections, results are below. Seems like the 2D traffic isn't getting out of the country at all - anyone else happen to have seen any issues, or has any ideas?

2Degrees:

Tracing route to www.hostpapa.com [104.25.5.108]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 52 ms 50 ms 51 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]
3 49 ms 52 ms 54 ms snap1.ape.nzix.net [192.203.154.120]
4 42 ms 43 ms 49 ms cloudflare.ape.nzix.net [192.203.154.51]
5 42 ms 41 ms 43 ms 104.25.5.108

Spark:

Tracing route to www.hostpapa.com [104.25.5.108]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway.pace.net [192.168.1.254]
2 1 ms 1 ms 1 ms home.gateway.pace.net [192.168.1.254]
3 19 ms 19 ms 25 ms 125-239-244-1-adsl.bb.spark.co.nz [125.239.244.1]
4 * * * Request timed out.
5 30 ms 31 ms 30 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
6 54 ms 31 ms 31 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
7 74 ms 56 ms 55 ms xe0-0-1.sgbr3.global-gateway.net.nz [202.50.232.110]
8 55 ms 54 ms 54 ms ae7-10.sebr4.global-gateway.net.nz [122.56.127.214]
9 56 ms 81 ms 70 ms 13335.syd.equinix.com [45.127.172.154]
10 108 ms 54 ms 61 ms 104.25.5.108

michaelmurfy

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#2045359 28-Jun-2018 11:57

That is normal for the site - the site is hosted via Cloudflare (a CDN - More) and 2degrees peers directly to them in Auckland where Spark, who don't believe in peering, talk to them in Sydney (makes sense?)...

I can't see any "routing issues" as you describe it - it is working as intended. Got an example of a site you're having problems with? If it was with Cloudflare then you wouldn't be posting on Geekzone (as, Geekzone is behind Cloudflare also).

Michael Murphy | https://murfy.nz
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Linux

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#2045363 28-Jun-2018 12:03

Are you using 2degrees DNS or 3rd party?

John

wratterus

1687 posts

Uber Geek

#2045364 28-Jun-2018 12:04

Roger that - thank you. Wasn't sure if that was what we should be seeing or not. Makes perfect sense. One of the sites is www.itecnz.co.nz

Currently won't load at all for me on 2D, but fine on Spark.

Edit - I have just re-tested this site right now and it loaded (I did check 5 min ago and couldn't load the page) but email on that domain is still not working on 2D. Switch over to Spark, no issues.

Seems to be pretty much solely an email thing - question - should you normally be able to do a trace route to an email server?

We are using 2D DNS currently but have tried changing that to Google's and it didn't appear to make any difference.

Edit again - do you know if Orcon also peer with Cloudflare?

wratterus

1687 posts

Uber Geek

#2045469 28-Jun-2018 13:08

OK, after a little more checking things....whatever issue causing the web pages not to load seems to have been resolved, or resolved itself.

The email issue is persisting though.

Here is a trace route to one of the mail servers in question on 2D..

tracert mail.itecnz.co.nz

Tracing route to itecnz.co.nz [69.90.163.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 30 ms 30 ms 30 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]
3 * * * Request timed out.
4 195 ms 195 ms 195 ms ip4.gtt.net [173.205.37.2]
5 195 ms 195 ms 202 ms et-0-0-23-0-200.cr3-lax2.ip4.gtt.net [173.205.37.1]
6 251 ms 250 ms 251 ms xe-3-0-0.cr1-tor1.ip4.gtt.net [89.149.184.174]
7 241 ms 241 ms 242 ms ip4.gtt.net [69.174.5.42]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

and on Spark.

tracert mail.itecnz.co.nz

Tracing route to itecnz.co.nz [69.90.163.170]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway.pace.net [192.168.1.254]
2 1 ms 1 ms 1 ms home.gateway.pace.net [192.168.1.254]
3 18 ms 19 ms 29 ms 125-239-244-1-adsl.bb.spark.co.nz [125.239.244.1]
4 * * * Request timed out.
5 31 ms 32 ms 31 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
6 30 ms 30 ms 33 ms ae2-6.tkbr12.global-gateway.net.nz [122.56.127.17]
7 53 ms 54 ms 54 ms xe1-0-2.sebr3.global-gateway.net.nz [202.50.232.114]
8 54 ms 53 ms 53 ms 122.56.119.86
9 54 ms 66 ms 89 ms ae-17.r20.sydnau02.au.bb.gin.ntt.net [103.13.80.121]
10 * * 206 ms 4.68.73.217
11 247 ms 248 ms 247 ms ae-0-11.bar2.Toronto1.Level3.net [4.69.151.242]
12 248 ms 247 ms 247 ms 4.28.138.82
13 * * * Request timed out.
14 247 ms 247 ms 247 ms hp90.hostpapa.com [69.90.163.170]

yitz

2074 posts

Uber Geek

#2045514 28-Jun-2018 13:44

Have you contacted the hosting provider to find out what is going on? Maybe they have been under attack.

wratterus

1687 posts

Uber Geek

#2045517 28-Jun-2018 13:47

Yeah they have said they've got no issues.

NickMack

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#2045623 28-Jun-2018 16:04

Hiya,

Suspect it's an issue on their end - This is trace routing to Cloudflare, it’s going via APE (AKL Peering Exchange) and getting to the end point. The other trace in the post that has the time outs, is leaving the 2D network:

1 <1 ms <1 ms <1 ms 192.168.1.1

2 30 ms 30 ms 30 ms 69.7.69.111.static.snap.net.nz [111.69.7.69]

3 * * * Request timed out.

4 195 ms 195 ms 195 ms ip4.gtt.net [173.205.37.2] ß leaving 2D network over the GTT peering on LAX MX.

5 195 ms 195 ms 202 ms et-0-0-23-0-200.cr3-lax2.ip4.gtt.net [173.205.37.1]

6 251 ms 250 ms 251 ms xe-3-0-0.cr1-tor1.ip4.gtt.net [89.149.184.174]

7 241 ms 241 ms 242 ms ip4.gtt.net [69.174.5.42]

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

We can also ping it just fine:

xxx@2degrees.nz@SNAP-CHC-D21-RTR02> ping routing-instance SNAP_Residential 69.90.163.170

PING 69.90.163.170 (69.90.163.170): 56 data bytes

64 bytes from 69.90.163.170: icmp_seq=0 ttl=59 time=205.995 ms

64 bytes from 69.90.163.170: icmp_seq=1 ttl=59 time=205.098 ms

--- 69.90.163.170 ping statistics ---

2 packets transmitted, 2 packets received, 0% packet loss

round-trip min/avg/max/stddev = 205.098/205.547/205.995/0.448 ms

{master}

xxx@SNAP-CHC-D21-RTR02> ping routing-instance InternetCombined 69.90.163.170

PING 69.90.163.170 (69.90.163.170): 56 data bytes

64 bytes from 69.90.163.170: icmp_seq=0 ttl=59 time=205.332 ms

64 bytes from 69.90.163.170: icmp_seq=1 ttl=59 time=205.016 ms

--- 69.90.163.170 ping statistics ---

2 packets transmitted, 2 packets received, 0% packet loss

round-trip min/avg/max/stddev = 205.016/205.174/205.332/0.158 ms

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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wratterus

1687 posts

Uber Geek

#2045624 28-Jun-2018 16:05

Fantastic - thanks heaps. Will go back to host.

wratterus

1687 posts

Uber Geek

#2047643 2-Jul-2018 16:08

Just letting you know that the mail host had blocked our IP for some reason - all sorted now. Thanks for the help, especially from Nick.

NickMack

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#2047649 2-Jul-2018 16:11

All good :-)

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz