Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2 posts

Wannabe Geek

#238106 3-Jul-2018 14:44
Send private message

Hi Geeks


I'd like your help on the next step finding a workaround for this problem. I'm not familiar enough with NZ fibre or this model router so I'd love your input.

Ok I have 900down, 500mbit no cap up slingshot fibre. Its great. Except for one isolated situation:

On 2.4Ghz wifi only, YouTube only, the connection is absolute crap.
In fact its the media from youtube that stops working. The text on pages and stuff comes through, but with missing thumbnails and videos periodically pause.

Youtube on ethernet: fine.


Other sites on wifi: fine. 

The WIFI's physical connection is solid. There is no wifi interference and i can happily browse other sites on the 2.4GHz while youtube is choking.

It also happens on more than one device: and iphone and an android. Now a PC hooked on to the 5ghz wifi is just fine from what I've seen.


I've phoned up slingshot and if you saw the other thread I briefly described the service droids i suffered through until a third rep advised that theres a firmware problem with the modem they give out marked as giving these symptoms.

My questions are as follows:
How can I disable any brain damaged processing the slingshot router is doing to the packets? I am thinking does this modem try & fail at QoS?


Does anyone else here have this issue?

Can anybody think of creative workarounds? 

And considering this is a known, persistent fault - shouldn't slingshot have an obligation to provide a working service? Shouldn't I be made aware of this problem before spending money?

And when i report the symptoms, are the reps properly reporting the severity of the problem to management? Considering I went through two staff members that should have known to attribute my connection's symptoms to the known fault - I'm not dismissing the possibility that this is worse than believed or reported.

Create new topic
1002 posts

Uber Geek


  #2048349 3-Jul-2018 15:10
Send private message

Hi there,


Happy to take a look at this one for you and see if we can minimise the impact until the work with our vendor is completed. Could you send through a message with your account info, please? I appreciate you have run through all the standard testing, I just need a little more info if possible. 





3561 posts

Uber Geek

Lifetime subscriber

  #2048352 3-Jul-2018 15:19
Send private message

First thing i would do is change the channel on the wifi 2.4Ghz. Download a wifi tester on your android device and see if the current channel is flooded.  I would also set all my devices to 5Ghz wifi.  Also it's not so much a "slingshot" issue if it works fine wired and on 5Ghz. Yes it could be a router issue but ISP's are not known for the best hardware.  A lot of people tend to go and buy a lot better routers that do 802.11AC etc.


I am with slingshot and have used one of their routers (when i had a firmware issue with my Asus) and never had any issues with youtube etc.


3561 posts

Uber Geek

Lifetime subscriber

  #2048354 3-Jul-2018 15:26
Send private message
6934 posts

Uber Geek

Lifetime subscriber

  #2048399 3-Jul-2018 16:14
Send private message

Wi-Fi is not a replacement for Ethernet



1491 posts

Uber Geek

  #2048434 3-Jul-2018 16:51
Send private message

Which router is this? The Netcomm NF8ACV ?



Are you on the latest firmware and have you tried a factory reset?



I know traffic from the YouTube CDN the packets can be quite fast paced as they use their own UDP based protocol. Although many other sites and CDNs also do this that is a point of difference.

687 posts

Ultimate Geek

Lifetime subscriber

  #2048441 3-Jul-2018 17:05
Send private message

Not sure if they still issue them, but last year our household got a free Netcomm router from Slingshot for our fibre connection which really struggled to cope with the demands (6 people with ~12 devices across not only a house but two sleepouts as well). Replaced with 2x Unifi APs out of my own pocket and all our problems disappeared. The Netcomm is pretty much only good for a small house with few devices. Anything more than that you will run into coverage and capacity problems. YMMV.

Create new topic

News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41

Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55

NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30

Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05

Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS16211+
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57

Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.