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Wannabe Geek


Topic # 238106 3-Jul-2018 14:44
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Hi Geeks

 

I'd like your help on the next step finding a workaround for this problem. I'm not familiar enough with NZ fibre or this model router so I'd love your input.

Ok I have 900down, 500mbit no cap up slingshot fibre. Its great. Except for one isolated situation:

On 2.4Ghz wifi only, YouTube only, the connection is absolute crap.
In fact its the media from youtube that stops working. The text on pages and stuff comes through, but with missing thumbnails and videos periodically pause.

Youtube on ethernet: fine.

 

Other sites on wifi: fine. 

The WIFI's physical connection is solid. There is no wifi interference and i can happily browse other sites on the 2.4GHz while youtube is choking.

It also happens on more than one device: and iphone and an android. Now a PC hooked on to the 5ghz wifi is just fine from what I've seen.

 

I've phoned up slingshot and if you saw the other thread I briefly described the service droids i suffered through until a third rep advised that theres a firmware problem with the modem they give out marked as giving these symptoms.

My questions are as follows:
How can I disable any brain damaged processing the slingshot router is doing to the packets? I am thinking does this modem try & fail at QoS?

 

Does anyone else here have this issue?

Can anybody think of creative workarounds? 

And considering this is a known, persistent fault - shouldn't slingshot have an obligation to provide a working service? Shouldn't I be made aware of this problem before spending money?

And when i report the symptoms, are the reps properly reporting the severity of the problem to management? Considering I went through two staff members that should have known to attribute my connection's symptoms to the known fault - I'm not dismissing the possibility that this is worse than believed or reported.



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  Reply # 2048349 3-Jul-2018 15:10
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Hi there,

 

Happy to take a look at this one for you and see if we can minimise the impact until the work with our vendor is completed. Could you send through a message with your account info, please? I appreciate you have run through all the standard testing, I just need a little more info if possible. 

 

 

 

Cheers





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  Reply # 2048352 3-Jul-2018 15:19
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First thing i would do is change the channel on the wifi 2.4Ghz. Download a wifi tester on your android device and see if the current channel is flooded.  I would also set all my devices to 5Ghz wifi.  Also it's not so much a "slingshot" issue if it works fine wired and on 5Ghz. Yes it could be a router issue but ISP's are not known for the best hardware.  A lot of people tend to go and buy a lot better routers that do 802.11AC etc.

 

I am with slingshot and have used one of their routers (when i had a firmware issue with my Asus) and never had any issues with youtube etc.


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  Reply # 2048354 3-Jul-2018 15:26
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  Reply # 2048399 3-Jul-2018 16:14
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Wi-Fi is not a replacement for Ethernet

 

John





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 2048434 3-Jul-2018 16:51
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Which router is this? The Netcomm NF8ACV ?

 

 

Are you on the latest firmware and have you tried a factory reset?

 

 

I know traffic from the YouTube CDN the packets can be quite fast paced as they use their own UDP based protocol. Although many other sites and CDNs also do this that is a point of difference.

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  Reply # 2048441 3-Jul-2018 17:05
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Not sure if they still issue them, but last year our household got a free Netcomm router from Slingshot for our fibre connection which really struggled to cope with the demands (6 people with ~12 devices across not only a house but two sleepouts as well). Replaced with 2x Unifi APs out of my own pocket and all our problems disappeared. The Netcomm is pretty much only good for a small house with few devices. Anything more than that you will run into coverage and capacity problems. YMMV.


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