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Wannabe Geek


Topic # 239668 29-Jul-2018 01:19
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I was on the 250gb plan and my connection was 12 mbps now on the unlimited plan it is only 6 mbps.

 

The "better network" gave me the 12mbps after i was on their normal equipment at 4mbps. This now is no better.

 

I'm paying for the "better network" not a normal speed, i might as well start shopping around.

 

Slingshot please reinstate my speed. please.

 

 

 

Aj


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  Reply # 2064431 29-Jul-2018 08:10
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@houndnz What are the modem line stats showing?

Might be a good idea to start off reviewing the many other threads around basic fault checking

John




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  Reply # 2064441 29-Jul-2018 09:03
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Your post doesn't really make a lot of sense other than the mention of your speed dropping.

 

It might help to provide some more information.

 

What did Slingshot support advise when you contacted them?

 

 


 
 
 
 


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  Reply # 2064767 30-Jul-2018 08:07
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houndnz:

 

I was on the 250gb plan and my connection was 12 mbps now on the unlimited plan it is only 6 mbps.

 

The "better network" gave me the 12mbps after i was on their normal equipment at 4mbps. This now is no better.

 

I'm paying for the "better network" not a normal speed, i might as well start shopping around.

 

Slingshot please reinstate my speed. please.

 

 

 

Aj

 

 

 

 

Hiya. Sounds like our techs need to take a look and see what's happening with your account. Could you please, either send us through a message with your account details or give the team a bell directly on 0800 89 2000. Cheers!

 

 

 

 





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