Internet keeps dropping

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Internet keeps dropping

Rambaldi

231 posts

Master Geek
+1 received by user: 29

#240784 26-Sep-2018 01:39

Not losing connection with my router but since midnight it has lost the ability to connect to anything three times. Resetting the router each time fixes it for a bit but then it drops again. Once again Orcon not posting anything on the trouble shooting page so thought i'd try here. I'm in Unsworth Heights area.

Rambaldi

231 posts

Master Geek
+1 received by user: 29

#2096486 26-Sep-2018 01:51

Now the internet is working wired (pc/tv) but wirelessly everything connected is getting "no internet connection" messages.

DjShadow

4222 posts

Uber Geek
+1 received by user: 1322

ID Verified

Trusted

Subscriber

#2096487 26-Sep-2018 02:17

I'm doing nightshift at the moment and our upstream connectivity goes through Vocus, everything went down roughly at the same time your internet went down so I'm guessing Vocus (owners of Orcon and Slingshot) are having trouble.

Rambaldi

231 posts

Master Geek
+1 received by user: 29

#2096488 26-Sep-2018 02:20

Yeah my ipad connects to the router and gets a Data Rate of 0 / 24, and a no internet connection message. It's working on PC though so using that for a bit before bed.

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2096490 26-Sep-2018 06:14

Early hours of the morning so high chance planned work going on somewhere

John

Rambaldi

231 posts

Master Geek
+1 received by user: 29

#2096667 26-Sep-2018 10:50

Midnight isn’t early hours of the morning.

Snackos

243 posts

Master Geek
+1 received by user: 19

#2096669 26-Sep-2018 10:55

It wasn't working for me this morning either.

Again....this is the third time the same problem has happened in a month.

New World

Shop on-line at New World now for your groceries (affiliate link).

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2096682 26-Sep-2018 11:06

@sounddude just tripped over the cable is all ;)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Sounddude

I fix stuff!
1935 posts

Uber Geek
+1 received by user: 640

Trusted

2degrees

Lifetime subscriber

#2096688 26-Sep-2018 11:21

This was part of planned work. Upgrades upgrade upgrades! The growth we are seeing from UFB is huge (which is great) but means eventually we need to put in bigger kit to cater for it.

If you are still having issues, let us know.

Rambaldi

231 posts

Master Geek
+1 received by user: 29

#2096691 26-Sep-2018 11:31

All we ask is that the network status page gets updated, especially if it’s planned.

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2096753 26-Sep-2018 12:29

Rambaldi: Midnight isn’t early hours of the morning.

@Rambaldi Are you joking? 1 second past midnight is early hours of the morning! Are you aware of AM / PM?

24 hour time 00:01 is morning (AM)

John

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2096754 26-Sep-2018 12:30

Rambaldi: All we ask is that the network status page gets updated, especially if it’s planned.

@Rambaldi Are you a managed service customer? Planned work is covered under the terms and conditions

John

AliExpress

Shop now on AliExpress (affiliate link).

Rambaldi

231 posts

Master Geek
+1 received by user: 29

#2096758 26-Sep-2018 12:36

@Linux Wow we have someone with a massive ego here! Multiple people have asked for years for them to update their network status page. There's nothing wrong with them doing planned work, in the slightest. Orcon rep's in the past have said they would update the page more and haven't.

Early hours of the morning would be 3-5am, midnight is technically the beginning of the day but your definitely the first person i've ever seen refer to midnight as the early morning.

Just for your information Linux, you in fact are NOT the most important person in the world.

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#2096767 26-Sep-2018 12:51

All Telcos generally start planned work at midnight / 1am which is early morning hours of the morning (I did this for many years raising CR's (Change Request) so if an outage / issues happen between these times up to 5am

Then 99% planned work

John

Snackos

243 posts

Master Geek
+1 received by user: 19

#2096980 26-Sep-2018 16:33

Still having this problem by the way and Orcon's status page says...

Fibre browsing issues

26/09/2018 10:29 AM - Some fibre customers in Auckland are having issues browsing over the Internet. This is under investigation with our network engineers. We apologise for the inconvenience.

....so day two with no internet. On top of the day a couple of weeks ago with no internet.

Sounddude

I fix stuff!
1935 posts

Uber Geek
+1 received by user: 640

Trusted

2degrees

Lifetime subscriber

#2098113 28-Sep-2018 13:00

@Snackos still having the issue?

Sorry I only saw this now.