Orcon Broadband Speed issue

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Broadband Speed issue

Gkot

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#240809 27-Sep-2018 09:43

Hi All,

Switched to Orcon VDSL a few weeks ago. Kids complaining that online games lagging a lot.

Done some speed tests to different locations. [Within NZ 80Mb/40Mb/22...28 (down/up/ping)]. Outside NZ: [Sydney-Telstra: 1.77/1.46/43]; [Melbourne-Telstra: 1.65/1.37/55]; [LA-California Internet Solutions 1.52/5.16/172]

Asked my mate, who lives across the road and a Spark customer, to run tests to same locations: [Within NZ - 52/18/10], [NZ to Sydney - 38/16/38], [NZ to LA - 33/11/167].

So: My VDSL - Ethernet speed within NZ is greater than his FIBRE - WIFI speed, but when going to outside world it drops out considerably.

Talked to Orcon tech support, they can't see any issues. They asked me to run trace route, which I'm going to do tonight.

Did anyone had same/similar issues before?

Any advice is much appreciated.

Cheers.

1 | 2

I fix stuff!
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#2097283 27-Sep-2018 10:28

Can you let me know your IP address?

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

Gkot

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#2097291 27-Sep-2018 10:32

uhmm... is it something I shouldn't share with others?

hio77

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#2097294 27-Sep-2018 10:38

Gkot:

uhmm... is it something I shouldn't share with others?

sometimes it's easier for network side folk to dig based on identifiable information they work with.

Things like account numbers require deeper lookups in most cases.

My personal pet hate is account names. always always numbers! so much easier when working with data.

in terms of sharing it, I'd suspect simon was asking for it to be DM'd to him rather than publicly posted :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

xpd

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#2097299 27-Sep-2018 10:45

Sounddude is one of Orcon/Vocus engineers, if anyone can fix it, he can ;)

Send it to him via a private message.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Gkot

23 posts

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#2097305 27-Sep-2018 10:52

Sounddude:

Can you let me know your IP address?

PM'd

Gkot

23 posts

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#2097310 27-Sep-2018 10:56

Another thought:

been using the internet quite a bit in the last couple of weeks (daily average 23Gigs). Could've possibly used up all the data cap of my 'unlim' broadband. therefore could have been slowed down... just quessing...

RunningMan

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#2097531 27-Sep-2018 14:13

Going through 23 GB / day, the issue is probably upstream saturation on VDSL. Look at shaping the traffic if most of your usage is upstream.

Gkot

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#2097541 27-Sep-2018 14:26

RunningMan:

Going through 23 GB / day, the issue is probably upstream saturation on VDSL. Look at shaping the traffic if most of your usage is upstream.

As of yesterday, when the tests were done:

down 24hrs total - 18.7 Gig; Up 24hrs total 4.7 Gig

Tests done close to midnight, all traffic using devices were shut down.

xpd

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#2097552 27-Sep-2018 14:56

Pretty much unplug everything from your router, turn off the wifi, and then run a test from a single cabled system. If results are good, its something on your network causing the issue. If still bad, contact Orcon.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree - kiwiblast.co.nz - Lego and more

Support Kiwi music! The People Black Smoke Trigger Like A Storm Devilskin

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