Issues receiving calls sometimes

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sonyxperiageek

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#240845 28-Sep-2018 21:27

Someone I know has a Samsung Galaxy J7 Prime running On 2degrees, and they seem to not be able to receive texts or calls at times. The signal strength is 3/4 bars, yet nothing comes through. When I try and call, it gives the "phone dead" tone, and sending a text returns a "Cannot send this message, error 38".

Yet when they call me, it's fine, and then I call back straight away, their phone rings!?!

This has me kind of baffled as I'm not sure if it's a network problem, or a phone problem.

Does anybody have any ideas please?

Sony

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#2098402 28-Sep-2018 22:15

What's a "phone dead" tone?

One thing that can happen from time to time is the cell site serving a phone may have no spare links back to the switch, so even though the phone shows connectivity or good signal strength it cannot be accessed as there is no spare capacity between the tower and the outside world.

Sony Xperia XA2 running Sailfish OS. https://sailfishos.org The true independent open source mobile OS
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sonyxperiageek

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#2098405 28-Sep-2018 22:58

I mean the busy tone.

It's happening at different locations though too, so it would be a huge coincidence if a few different places all didn't have enough capacity, wouldn't it?

I mean, once they call me back, I will be able to call them back immediately and their phone will ring. But it's like it needs this "activation" step for the phone to get itself out of sleep or something.

Sony

2degreesCare

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#2099490 1-Oct-2018 15:23

Hi, can you PM us examples and get your friend on 2degrees to contact us by calling 200 with examples so we can look into it.

Is it all calls/texts or just some from certain numbers? Have you tried dialling the number manually?

Cheers

^POB

sonyxperiageek

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#2099583 1-Oct-2018 18:34

PM Sent

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kingjj

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#2099690 2-Oct-2018 00:43

sonyxperiageek: Someone I know has a Samsung Galaxy J7 Prime running On 2degrees, and they seem to not be able to receive texts or calls at times. The signal strength is 3/4 bars, yet nothing comes through. When I try and call, it gives the "phone dead" tone, and sending a text returns a "Cannot send this message, error 38".

Yet when they call me, it's fine, and then I call back straight away, their phone rings!?!

This has me kind of baffled as I'm not sure if it's a network problem, or a phone problem.

Does anybody have any ideas please?

Will be interested to hear what result you get from 2D on this. My wife and I have similar issues on both our phones at random. I've not jotted down any examples though. We've resorted to switching the Messenger if the call doesn't go thru normally. Often have to call each other 3-4 times before it connects, otherwise get a busy tone with no ringing at the other end.

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#2135088 27-Nov-2018 10:04

@2degreescare I can now replicate this issue very easily

You have an issue for on the network side for sure if you can call me I can go over it

John

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

sonyxperiageek

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#2135385 27-Nov-2018 16:54

Ahhh please do share! I had been given the go around saying I need to contact the other person's provider, then they saying I need to contact my provider etc etc...so I had left it for the time being.

Sony