Upgrading broadband plan with 2degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Upgrading broadband plan with 2degrees

temp8934

3 posts

Wannabe Geek

#242425 27-Oct-2018 21:31

I've upgraded my broadband plan a couple of weeks ago with 2degrees from Fibre 100/20 to Fibre 900/400.

How long does it take until I get the new speed?

Do I have to wait until my next billing period which is later next month or can I get it now? I've been told that it changes at the start of my next billing period however I would like to get it sooner rather than later, even if it means paying the difference between my current plan and the new plan ($25).

Linux

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#2115223 27-Oct-2018 21:49

Have you called them and requested they action it sooner?

John

Scott3

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#2115235 27-Oct-2018 22:52

They processed my entire sign up (change from another isp) in a couple of days.

I think you need to follow up on this.

temp8934

3 posts

Wannabe Geek

#2115250 27-Oct-2018 23:25

Scott3:

They processed my entire sign up (change from another isp) in a couple of days.

I think you need to follow up on this.

Linux: Have you called them and requested they action it sooner?

John

Yep, the person who picked up said "that it is not possible due to the way their billing system works" so I have to wait 1 month until I get my speed boost as I upgraded about a day or two after my last billing period just ended.

Even when I said they could charge the difference ($25) they said it's not possible :( even though it would be profit for them as I would lose a few days.

TheoM

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#2115265 28-Oct-2018 02:37

temp8934:

Scott3:

They processed my entire sign up (change from another isp) in a couple of days.

I think you need to follow up on this.

Linux: Have you called them and requested they action it sooner?

John

Yep, the person who picked up said "that it is not possible due to the way their billing system works" so I have to wait 1 month until I get my speed boost as I upgraded about a day or two after my last billing period just ended.

Even when I said they could charge the difference ($25) they said it's not possible :( even though it would be profit for them as I would lose a few days.

That doesn't sound quite right... when I first got a UFB connection I called them and immediately ordered the 1000/500 (as it were back then) and the profile was active 12 hours later. I'd follow up on this

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2degreesCare

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2degrees

#2115385 28-Oct-2018 14:10

Hey @temp8934

Like plan changes, speed boosts are usually actioned from your next billing date.

Flick us a PM with your full name, DOB and address and I can check if we can get this one pushed through asap.

^SW

temp8934

3 posts

Wannabe Geek

#2115427 28-Oct-2018 15:12

2degreesCare:

Hey @temp8934

Like plan changes, speed boosts are usually actioned from your next billing date.

Flick us a PM with your full name, DOB and address and I can check if we can get this one pushed through asap.

^SW

Hey, thanks for the reply.

Just sent you a PM.