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13684 posts

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#242659 7-Nov-2018 22:56
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Bought a phone for my wife a week ago with 2d plan and new SIM/number.


A few hours after connecting, she got some very dodgy phone calls from an unknown person, blocked the number, assumed it was a random wrong number.  But no.


Today a text arrives from 2D, advising that $1400 was owing on the account.  WTF? The account number wasn't correct.  Call 2d, they confirm that the "new" number was a re-issue.  I presume this was from a delinquent account, and not a long abandoned number - but recent.


Very annoying, as she'd sms'd contacts advising them of her new number - that she'd probably now rather not have - previously and recently owned by a dodgy b*stard.


Not a very good effort by 2D.  I'm not very happy.





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  #2121909 8-Nov-2018 04:00
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  #2121911 8-Nov-2018 06:14
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Not a very good effort by 2D.  I'm not very happy.





Understandably so, and I apologise. Numbers are supposed to be in quarantine for 6 months after termination. I'm sure @2degreescare will sort you out.



iPad Pro 11" + iPhone XS + 2degrees 4tw!


These comments are my own and do not represent the opinions of 2degrees.

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  #2122672 9-Nov-2018 12:09
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Are you able to PM me with your account details please?


We will investogate and contact you ASAP.







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