2degrees server closes TCP sockets after 900 seconds

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees server closes TCP sockets after 900 seconds

nimble99

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#243015 23-Nov-2018 18:17

I am using a Huawei data-card to stream live video to a Wowza server, and over the last few days I have noticed my connection is being forcibly closed at around 900 seconds - consistently.

The connection is not idle, as 1Mbps of live video is passing over it.

Af first I suspected my Wowza server, however, opening an SSL connection to another server demonstrated the same 'remote end terminated connection' at 900 seconds.

So I switched to my Vodafone sim... no problems.

I switched to my Spark sim... again, no problems.

I tried the same test, using my iPhone X (which is on a 2degrees SIM - a different SIM to my initial test).

Guess what... remote disconnect at 900 seconds!!!

What's going on? Why is 2degrees terminating my TCP connections when they reach 900 seconds old?

Thanks

sudara

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#2220387 18-Apr-2019 09:23

I wonder if this is related or not, but recently I noticed my FaceTime calls are cut off at 15 minutes every time

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#2220391 18-Apr-2019 09:28

@NickMack I am sure he coukd add some value here

NickMack

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#2220422 18-Apr-2019 09:47

nimble99:

I am using a Huawei data-card to stream live video to a Wowza server, and over the last few days I have noticed my connection is being forcibly closed at around 900 seconds - consistently.

The connection is not idle, as 1Mbps of live video is passing over it.

Af first I suspected my Wowza server, however, opening an SSL connection to another server demonstrated the same 'remote end terminated connection' at 900 seconds.

So I switched to my Vodafone sim... no problems.

I switched to my Spark sim... again, no problems.

I tried the same test, using my iPhone X (which is on a 2degrees SIM - a different SIM to my initial test).

Guess what... remote disconnect at 900 seconds!!!

What's going on? Why is 2degrees terminating my TCP connections when they reach 900 seconds old?

Thanks

Ping SaltyNZ

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

SaltyNZ

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#2220463 18-Apr-2019 10:21

NickMack:

Ping SaltyNZ

Yeah, I've given my erstwhile mobile packet core colleague a poke already. :-)

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

nimble99

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#2221201 19-Apr-2019 17:05

That would be awesome to get some traction on this - I’ve had to dump my 2 degrees connection because of this. I received a reply on the topic on twitter from a 2 degrees rep, telling me to contact an email address - which I did to no reply. Replied back to the guy on Twitter - also no reply... so just figured it was a lost cause.

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#2221207 19-Apr-2019 17:13

nimble99: That would be awesome to get some traction on this - I’ve had to dump my 2 degrees connection because of this. I received a reply on the topic on twitter from a 2 degrees rep, telling me to contact an email address - which I did to no reply. Replied back to the guy on Twitter - also no reply... so just figured it was a lost cause.

How long did you wait for a reply?

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nimble99

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#2221233 19-Apr-2019 17:57

A while... um... 2 months? I started contacting the support dept around the time I opened this thread.

nimble99

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#2221248 19-Apr-2019 17:59

Just checked my email - the last time I emailed 2degrees was feb 8 this year. Radio silence.

Prudle

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#2229245 2-May-2019 10:42

I'm interested in this as well - I stream radio when walking / doing fitness stuff, and the same thing happens - I'd assumed it was the streaming portals doing it to manage too many users / reduce data by making users restart the stream every 15 minutes or so....