Orcon drops out regularly

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon drops out regularly

gazbo

89 posts

Master Geek

#24348 22-Jul-2008 00:35

Since upgrading to the + network last week my connection drops out every 5 minutes or so for about a minute, then kicks back in again. It is really starting to annoy the proverbial out of me.

Anyone else have this problem in Northcote/Glenfield.

My d/l speed went from ~ 3.5mbs to 6mbs going from the old network to the new so not particularly impressive and so far not worth the extra I am paying.

I've been waiting for an email account upgrade for a while now too with no response from support for a few days.

duncanblair

248 posts

Master Geek

Trusted

#150126 22-Jul-2008 10:06

Hi gazbo,

I would encourage you to log a support ticket, or call our helpdesk about this problem. They will be more than happy to diagnose and fix it.

gazbo

89 posts

Master Geek

#150147 22-Jul-2008 10:27

I have done and got a reply this morning with a set of instructions of things to check.

Will follow that and see how we go.

gazbo

89 posts

Master Geek

#150360 22-Jul-2008 16:06

Well I havn't had time to check through the filters etc, in fact I have done nothing at all that I was asked to do but the problem seems to have fixed itself suddenly.

My email upgrade came through today so happy with that.

My connection speed however, is currently down around 4.3mbs.

gazbo

89 posts

Master Geek

#152385 29-Jul-2008 12:45

I did none of the things I was requested to do to diagnose the problem. In fact I did nothing at all aside from put in a request for help.

I have been problem free since that request. Not one dropout, after a week of dropouts every 5-10 minutes. I am pleased that this problem fixed itself.

However, I regularly test my top speed, and I am hitting 4.3mbps during the day. This is really not much more than my old plan, which got about 3.5mbps.

If this does not improve, I will have to go back to the old plan, as I can't justify the extra expense without added performance.

networkn

Networkn
32358 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#153331 1-Aug-2008 14:40

gazbo, it would seem that if you have not done what they asked, they cannot improve your performance. I have found orcons up level support to be pretty good, and supplied with the information, they usually will do all they can to assist.

I suggest you try your list of things, reply and see if they can fix your performance issues. I went from 6mbit to 10mbit.

gazbo

89 posts

Master Geek

#153406 1-Aug-2008 18:38

The list of things from Orcon was to diagnose an intermittent connection, not speed. I did not actually ask them about my speed at all. The list revolves around removing all other phone jacks etc to see if the problem is caused by a line filter. This is not the case.

I should have started a separate topic to whinge about connection speed. I don't believe the two issues are related, however, your point is taken and I will log another request regarding connection speed.

Disroy

8 posts

Wannabe Geek

#153557 2-Aug-2008 13:01

The same is happening to me. Never had this problem before I upgraded. I have noticed that my downstream margin goes from 6 db to 2147483647 db?? The modem is a WAG200, can anyone shed some light?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

PhoneMonkey

49 posts

Geek

#153662 2-Aug-2008 19:56

ADSL 2+ is far more error sensitive than normal ADSL.

How old is your house? The internal wiring matters heaps more with the 2+ then it would on standard UBA.

You find a lot of the frequent disconnection problems start form the demarcation point to the house. Best way to check is remove all devices from all the phone jacks and plug the modem in to the wall directly. Monitor the situation for a few hours (or as long as you can go with out a phone for). In the “my Orcon” section of the Orcon web site it will tell you the number of disconnections you have at the time you started to monitor it.

When you have finished your testing log on to the site and look at the number of disconnections you have had since removing all of your devices and compare the results to when all they where plugged in. This will make sure that there is no interference for other devices/filters in your home.

If you have had significantly less disconnection then there may be a filter / phone issue. At that point you have solved the problem.

If its just as bad try a different modem. If you don’t have a spare borrow a friends or buy one form a shop that has a 30 day money back guarantee and use that to test. Alternative Orcon will give you a free rental modem.

If none of the above works next step is to log a T2 ticket with your ISP. Let them check the exchange hook up and line and then they can arrange an engineer to look in to your home wiring.

If the exchange and line look fine than it may be down to your internal wiring or the connection from the line to your house. Issues like slack wires or simple $5 connectors can cause the disconnections and even slow speeds.

Now before you say it…..it may have been super stable on ADSL1 but as I have said ADSL2 is far more sensitive to errors and the quality of the copper.

If all of this is fine then you may need to install a dedicated splitter. This involves taking a new dedicated line form the demarcation point to where ever in the house you would like.

It may cost a bit to do but introducing the dedicated splitter (and by passing old or poor quality phone cabling) make a world of difference. I know 2 people who have done this on Orcons + network and one persons speed went form 6M to 10M immediately and the other’s went form 4M to 8.3M.

Hope this will be of some use to you!

Disroy

8 posts

Wannabe Geek

#155371 9-Aug-2008 09:54

Thanks for your advice PhoneMonkey.