Cannot log into 2degrees mobile - logs in then out immedaitely, "session expired"

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Cannot log into 2degrees mobile - logs in then out immedaitely, "session expired"

kodachrome

30 posts

Geek

ID Verified

#245591 12-Feb-2019 09:24

Is there something wrong with the 2Degrees site today? I used to be able to log in fine but now (on both mobile and desktop) I log in, the 2degrees loading animation starts, then it logs me out again with error: "Your session has expired. Please log back in to continue."

SaltyNZ

8231 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2176940 12-Feb-2019 09:38

OK for me. Tried clearing cache?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

KiwiSurfer

1456 posts

Uber Geek

ID Verified

Lifetime subscriber

#2176948 12-Feb-2019 09:55

Working flawlessly for me. Probably something your end?

Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#2176962 12-Feb-2019 10:17

Working fine for me

John

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#2176979 12-Feb-2019 10:54

Strange. I have checked and there are no known issues with this.

Have you already tried the usual? Clear cookies and cache, test a different browser?

Failing that can you please to send us a DM with your details and I can look into this for you :)

Cheers ^SW

kodachrome

30 posts

Geek

ID Verified

#2177110 12-Feb-2019 12:09

I'll send you a DM. As noted I tried different browers and devices. Just tried Ingonito mode too and no difference. I also see two accounts when I log in (this has always been like this, same name on each), one has no details in it and the other is the account I use. The no details account works fine.

GregV

928 posts

Ultimate Geek

#2691511 12-Apr-2021 16:01

@kodachrome did you ever get this sorted? - I'm having the exact same issue.

Have added a new prepay mobile to my 2D account on the web, and received/entered the confirmation code.

When I try and access it to set auto-payment/change plan etc, it logs me out instantly with this message - "Your session has expired. Please log back in to continue."

I can access the other 2D device I manage without issue.

Have tried different browsers, devices etc.

GregV

928 posts

Ultimate Geek

#2694232 17-Apr-2021 14:55

Update on this - Spent some time on the phone with 2degrees, and after verifying that I'd done all the usual things (different browser/device etc), they escalated it to the technical team, and within minutes they had fixed the issue.