New Fibre Connection Help

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New Fibre Connection Help

kiwimustang

134 posts

Master Geek

#248173 13-Mar-2019 10:40

Hi folks, finally had our fibre installed yesterday but am having problems connecting.

I am running a Netgear Nighthawk X4S trying to connect to 2Degrees fibre.

I can set the modem to PPPoE but when I try to set the VLAN to 10 - as per their instructions it get:

400 Bad Request / This server does not support the operation requested by your client

I have hunted online and this does seem to be a problem with some Netgear modems.

Has anyone else struck this, if so any solutions or should I just bite the bullet and get a new fibre ready router, was planning on getting one anyway so suggestions for that would be appreciated as well.

Cheers.

DarkShadow

1647 posts

Uber Geek

#2197310 13-Mar-2019 13:57

Are you plugging the router into the correct port on the ONT?

What color are the lights on the ONT?

freitasm

BDFL - Memuneh
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#2197326 13-Mar-2019 14:42

Just to make it clear, this 400 error is the response from the router's settings page/server then?

kiwimustang

134 posts

Master Geek

#2197352 13-Mar-2019 15:38

Yes as soon as I try to apply the setting to the VLAN I get the 400 error.

The modem is plugged into port 1 on the ONT and I have green lights.

xpd

Geek @ Coastguard NZ
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#2197366 13-Mar-2019 15:45

Quick read of the Netgear forums, and it is a common issue which they say was fixed with a firmware upgrade.

Make sure its on latest firmware.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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kiwimustang

134 posts

Master Geek

#2197379 13-Mar-2019 15:56

Saw that myself. First thing I did, it is up to date.

Might be easier just to get a modem from 2 Degrees.

richms

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#2197514 13-Mar-2019 19:17

factory reset it and give it another go. Those web interfaces are terrible at not undoing settings when changing things around.

Richard rich.ms

kiwimustang

134 posts

Master Geek

#2197525 13-Mar-2019 19:38

Yep, have done 2 full resets......no difference.
Just ordered one of 2D’s modems just to get started.

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michaelmurfy

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#2197540 13-Mar-2019 20:32

The Fritz!Box (the router that 2degrees provide) is incredibly good and to be perfectly honest will perform better than your Nighthawk on higher speed plans. Just stick with it. If you need more WiFi coverage you can purchase another Fritz!Box and put them into mesh mode.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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kiwimustang

134 posts

Master Geek

#2197565 13-Mar-2019 21:58

Hope your right, have ordered the modem from 2D so we will see.