Fibre Intermittent issues this week. Anyone else?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Fibre Intermittent issues this week. Anyone else?

Huskie

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#249297 4-May-2019 15:40

As per title. I'm on Fibre 200/20 - running FritzBox 7.01. Never had any issues until now. I'm running on Ethernet cable.

Speedtest normally 200/20, but drops to 6Mbps DL and then gets stuck trying to test the upload on speedtest.net (2D Chch Server). To LA (AT&T) server 0.49 DL and upload 9.14Mbps.

We don't use our net that much but we've noticed the following things deteriorate:

- Twitch intermittent. However, when it's failing, it can't load any stream at 360p. Picture frozen as soon as page loads, chat continues. Sometimes it will play for 1/2 second and then freeze again, but most of the time it just freezes with no continuation. Desktop (Chrome + Firefox) and also Mobile (Official app + Pocket Plays) - same thing happens.

- Logging into Overwatch can now take up to 10 attempts (however it does log in OK every time to the Battle.net Launcher, just not into OW itself) - keep getting "Connection lost to server". Once I log in, I don't have any ping problems or disconnections.

- "No Network Access" when using YouTube on mobile. I don't normally YT on desktop so no idea about that.

- Housemates watch K-Dramas and that's been buffering non-stop (normally don't have issues with buffering).

Normally I reboot the router when the issues are happening and it will fix it for a while. However, today I still couldn't log in to OW or open Twitch after rebooting, so I tried turning my VPN on (NZ server) and straight away stream loads at 1080p and been running fine for the last hour. Turned it off again just now, back to frozen screen on Twitch with chat updating OK. Also I have tried running Twitch + YT on mobile data (2D for mobile also) at the same time the problems are occurring and they are loading fine, so it does appear to be something with my home connection rather than the services itself.

How can I find out what is actually causing the issue? Ping test? Traceroute? and if so to where?

Edited: Sorry to anyone who may have been reading. It seems I must've ran the speedtests just after it fixed itself so looked like Speedtests were OK when in fact it was not.

michaelmurfy

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#2230966 4-May-2019 20:16

@Huskie Are you using a VPN service?

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Huskie

144 posts

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#2231015 5-May-2019 01:13

@michaelmurfy I do not use VPN normally, no. My speeds were between 2-6Mbps for over an hour even after rebooting my router, so as a test I decided to try a VPN on my PC to see if it would improve things. My speed shot up to 150Mbps with the VPN on. Turned VPN back off, back down to 2Mbps.

I ended up calling 2Degrees.

Oddly when I called them, my mobile (on WiFi) was getting 200Mbps/20 so they suspected the issue was my desktop hardware. But given it worked fine with the VPN, they tried to enable a static IP. That increased speeds to 70Mbps. Since that was still quite a bit below 200 for a wired connection, they suggested a factory reset. Speeds back to 200/20, and remained that way after they disabled the static IP.

Hopefully the reset fixed everything. Since a reboot had temporarily fixed the problem every day this week, except today, issue may come back (hopefully not!). My WiFi devices which were consistently getting 200Mbps when testing with 2D, suddenly dropped to 50Mbps for about 20 mins after the reset but all devices running 200/20 now, so perhaps the router was still re-configuring.

I haven't made any changes to the router config in over a year, so didn't think that would be a possible cause but maybe I should try that first next time!

They're not entirely sure what the issue was but suspect either the config or dodgy hardware in my PC.

Gordy7

gordy7
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#2231046 5-May-2019 09:34

I would'nt rule out Windows updates or motherboard utilities updates causing a Lan problem.
I had a Lan problem a while ago and isolated it by running my computer hardware by booting a Ubuntu USB stick.... All was ok in Ubuntu.
I then scouted out the Windows MB Lan util... uninstalled the util and the Lan righted itself.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Huskie

144 posts

Master Geek
+1 received by user: 12

#2231333 5-May-2019 22:08

I don't have the Utility program installed for my MB but good point - there was a more up to date driver, so I've updated just in case.

So far no issues with the speeds so it's looking promising.

Cheers for the responses.