Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Rincey

41 posts

Geek


#251705 7-Jul-2019 20:12
Send private message

So long time Vodafone customer (mobile since Bell South days, ISP since... umm... Strip.Net I guess), But last month I changed mobile to 2D, right now I'm waiting for my fibre install to go through... (we have ADSL where we are at the moment).


Just want to say, so far (apart from a bit of up-sell from the Sales person in the 2D store that was a waste of money) the customer service has been amazing....! Very pleasing.




[Mod edit |Stu| derogatory reference removed. Please don't.]

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Affiliate link
 
 
 

Affiliate link: NordVPN allows you to securely access the Internet, encrypt your connection and keep your browsing history private.
Linux
8999 posts

Uber Geek

Trusted
Lifetime subscriber

  #2271496 7-Jul-2019 20:23
Send private message

Yes I had to call @2degreescare last night and call answered straight away and my question sorted in under 1 minute

Rincey

41 posts

Geek


  #2279835 19-Jul-2019 20:24
Send private message

"Fibre man" has been and gone... the outside work was done.

 

Monday will be the final connection inside.... yay!

 

No more rubbish DSL and back to real internet 


Rincey

41 posts

Geek


  #2281308 22-Jul-2019 13:06
Send private message

Yay, fibre.

 

I'm not getting full speed, but I'm sure I read somewhere this will sort itself out over the next few days.

 

Upload hasn't changed from DSL, I assume this will change as well....



xpd

xpd
Trash bandit
11927 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #2281314 22-Jul-2019 13:19
Send private message

Your fibre should be running at its full speed straight away - VDSL takes time to settle.

 

 





       Gavin / xpd / FastRaccoon

 

Website - Photo Gallery - Instagram

 

 


Linux
8999 posts

Uber Geek

Trusted
Lifetime subscriber

  #2281419 22-Jul-2019 13:57
Send private message

Rincey: Yay, fibre.
I'm not getting full speed, but I'm sure I read somewhere this will sort itself out over the next few days.
Upload hasn't changed from DSL, I assume this will change as well....


@Rincey Are you testing over Ethernet?

As above fibre full speed straight away no DLM like on copper

Rincey

41 posts

Geek


  #2281436 22-Jul-2019 14:39
Send private message

@linux

 

Yes - it's a wired connection.

 

I suppose I should be ringing 2D.... ? :/


Linux
8999 posts

Uber Geek

Trusted
Lifetime subscriber

  #2281442 22-Jul-2019 14:41
Send private message

@Rincey tell us what speed you are getting and where are you testing to? Give us more information



Rincey

41 posts

Geek


  #2281451 22-Jul-2019 14:55
Send private message

OK.. thanks for helping :)

 

 

 

I was just using speedtest.net. I let it choose the the 'best' server, which is NOW Napier

 

I get 12ms, 80Mbps down, 0.5Mbps up (in rough/rounded numbers)

 

I have (supposedly) an unlimited plan, so my down speed is an order of magnitude out, while my Up is 2 orders of magnitude.


Linux
8999 posts

Uber Geek

Trusted
Lifetime subscriber

  #2281453 22-Jul-2019 14:57
Send private message

Are you on a windows machine? Install the speedtest app and test to 2degrees

xpd

xpd
Trash bandit
11927 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #2281457 22-Jul-2019 15:03
Send private message

Restart everything (router, ONT, PC), and try again - and then run the speedtest App from the Windows Store rather than their website. (Assuming youre on Windows 10)

 

 





       Gavin / xpd / FastRaccoon

 

Website - Photo Gallery - Instagram

 

 


Rincey

41 posts

Geek


  #2281498 22-Jul-2019 15:08
Send private message

yes, Win 10.

 

Results from the SpeedTest App:

 

20Mbps Down, 0.5Mbps Up to 2D Auckland

 

90Mbps Down, 0.4Mbps Up to 2D Chch.

 

(I'm in the Wairarapa)


Rincey

41 posts

Geek


  #2281500 22-Jul-2019 15:11
Send private message

@xpd, sorry only saw your reply when I posted my reply to @linux

 

Should things be restarted in a particular order?

 

I'll do it in the direction of my chair to the wall, down my PC, then the Fritx box, then the ONT, and then power up in the reverse order.

 

 

 

 


Rincey

41 posts

Geek


  #2281545 22-Jul-2019 15:24
Send private message

Everything restarted, and its still a orders of magnitude lower than expectations:

 

Down: 82Mbps; Up: 0.44Mbps (using the speedtest app to 2D Chch)

 

 

 

 

 

 


dfnt
1389 posts

Uber Geek

Lifetime subscriber

  #2281546 22-Jul-2019 15:26
Send private message

Unlimited refers to data not speed

 

Looks like you're on the 100/20 plan

 

If you're on Ultimate Unlimited then that's another story


Rincey

41 posts

Geek


  #2281551 22-Jul-2019 15:35
Send private message

Sorry, yeah, that's what I meant...

 

I double checked my email and it says 

 

Plan: 2degrees Broadband Unlimited 
(Ultimate Fibre)

 

 

 

In that email it also says:

 

"Once your account is set up, we'll be in touch by email and text to let you know when you can plug your modem in, get set up and start streaming. Don't switch from your existing provider until we've confirmed when your broadband will be up and running."

 

 

 

So is there something 2D still needs to do (ie, activate full speed) when Chorus tells them the physical install is complete?


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24


New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49


Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37


Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20


Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11


Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04


Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08


JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05


New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35


Chromecast With Google TV Review
Posted 10-Jun-2022 17:10


Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01


Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01


HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31


Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10


Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.