New Router? router Ping? Snail-pace Broadband?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New Router? router Ping? Snail-pace Broadband?

Aaroona

3196 posts

Uber Geek

#25257 16-Aug-2008 18:53

Well guys, unfortunately i have been having problems with my internet going EXTREMELY slow. (and before you ask, I am NOT over my quota)

I rang slingshot today, and they got me to run a whole lot of tests,

Turns out, i'm downloading at a maz speed of 25kb/s (Down from 700kb/s)
And my upload is faster its 52kb/s. Which is about the same it always has been.

One of the guys i spoke to said I had to get a new router because my ping was higher when i pinged the router. (mine ranges from <1-5ms.) He said that it should not be anything over 5.

However, it has only been today and last night that this problem occurred, and this router has been working fine up until now.

My ping is actually <1-1ms when pinging from a Wireless client? Work that one out..

Anyways, just want some input from people, because Slingshot have passed this on to the technical staff, however, apparently the team they passed this on to doesn't work during weekends and public holidays. so i have to deal with this crap internet until whenever they decide to help me.

Has anyone else had this issue?

I've tried resetting to factory defaults, only using one computer, unplugging all other telephones, tried using a different jack, different cable, different filter. Still to find no better results than snail-pace internet.

Yet I'm being charged for this fantastic (hmm) snail-pace feature.

Sincerely,

A frustrated SlingShot slave.

Detruire

1771 posts

Uber Geek

#157468 16-Aug-2008 22:38

I just did these speedtests:

^^ this one was extremely weird. It was saying 3500kbps when NetMeter was reading 50kBps.

My MAXIMUM speed on my current Windows config is 2200kbps. How can I download at nearly 3000 when it's impossible for me to do so!

NOTE: I specifically chose these two European servers since they're far less likely to be cached than any in the United States.

So... My speeds seem fine (better than a couple of weeks ago, that's for sure!)

One thing for you to test out:
Try visiting this page and tell me what, if any, text you see says.

rm *

dan1elle

14 posts

Geek

#158321 20-Aug-2008 12:46

No, wasn't just you. We were away on the weekend, but it was shocking all last week. I am on fs down and was connecting at around 0.5mbps, rather than my usual pityful fs of 2.5mbps. Was still an issue on Sunday night when we returned, but is back to normal now.

Detruire

1771 posts

Uber Geek

#158387 20-Aug-2008 16:01

If you were syncing slow, it's nothing to do with Slingshot.

rm *

Aaroona

3196 posts

Uber Geek

#158408 20-Aug-2008 17:07

dan1elle: No, wasn't just you. We were away on the weekend, but it was shocking all last week. I am on fs down and was connecting at around 0.5mbps, rather than my usual pityful fs of 2.5mbps. Was still an issue on Sunday night when we returned, but is back to normal now.

Amazingly, Slingshot got to the bottom of my problem. It was their fault!
They had a problem with their system, so that if you went over your data usage, and bought a new block. It didn't switch you back to Broadband speeds.

Unfortunately, they are being rather coy about any kind of reimbursement (data or credit) used within the time frame i had an issue. Which was about 4 days.

Seems to be that Slingshot are encountering a lot of issues lately. And I am contemplating switching to a different provider, probably TC.
Was previously with TC, only swapped to Slingshot because i liked the way the data blocks worked. However, if the connection and Service Provider are proving unreliable I may have to switch back. =(

Hi Aaron,
It appears that there was an issue with the rateshaping that was keeping the speeds low after you purchased it. That was causing the very low speeds that you were getting. We had a few other customers with the same symptoms as you and picked up what was happening .... as when rateshaped, the speed drops to 64kb in total, so download speeds can drop to 24kb if that happens.

Regards

A***

Aaroona

3196 posts

Uber Geek

#158599 21-Aug-2008 11:20

WEll, I am very pleased to say Slingshot have just rung, and are applying data to my account for the issue i've been having.

THis has definitely changed my outlook on Slingshot and I do hope they continue giving this level of support.

Thanks!