Orcon fibre install - user experience

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon fibre install - user experience

ageorge

626 posts

Ultimate Geek

#252838 13-Jul-2019 15:41

Booking was for July 9th installers turned up and did a great job eg tidy and efficient and top job attitude but when it came time to connect, the connection node had not been terminated properly eg my port was not available, in exchange so the job went no further, as the installer techs are not allowed to make any changes in exchange to complete a job. So here we are waiting several days for the line techs to fix up their stuff-up. Not Orcons, or Ultrafast Fibre fault, but original optical installers.

My outsourced Netcomm NF18ACV, which I wanted to put Orcon firmware on. After asking Orcon twice, they are not cooperative on providing this simply because its a non-Orcon modem, which seems a bit short sighted.

Apart from that, looking forward to decent speeds soon and will report how my different firmware perform on the Netcomm modem once all is up and running. In a separate thread Ive reported on ADSL speeds and compare the NF18ACV to NF4V. Despite these modem/routers are far better than any other Ive had before, wifi signal is great, but connection drops off even though strong on some devices in house. If I find what the issue is will report here too.

Alistair.

1 | 2

52 posts

Master Geek

Trusted

Vocus

#2276819 15-Jul-2019 11:30

Hey Alistair,

I'm sorry to hear about the delays with your fibre installation, fingers crossed this gets sorted quickly.

With your modem, the only settings we don't give out are for VOIP services as it is a security risk - has this been the issue?

If not then it shouldn't be a problem to add the Serial and MAC onto your account internally to push the right settings down to your device.

Let me know if you need help to get that sorted.

Cheers,

Matt

ageorge

626 posts

Ultimate Geek

#2276911 15-Jul-2019 12:48

MatteGreen:

With your modem, the only settings we don't give out are for VOIP services as it is a security risk - has this been the issue?

Not the issue; its that Im not using Orcon NF18 firmware and would like to but Orcon support will not provide a link to your firmware because I outsourced the modem.

MatteGreen

52 posts

Master Geek

Trusted

Vocus

#2277141 15-Jul-2019 16:40

That shouldn't be an issue then, all we need are the MAC and Serial of the modem to add to your account.

This will allow our system to recognise it and push the settings down - our firmware doesn't have a link and can only be done on our end.

chevrolux

4962 posts

Uber Geek
Inactive user

#2277189 15-Jul-2019 16:55

As Vocus said twice, you just need to provide the MAC of your router and they can push firmware and config updates. There is no requirement from you to load 'orcon fimrware'.

Jase2985

13457 posts

Uber Geek

ID Verified

Lifetime subscriber

#2277191 15-Jul-2019 16:59

chevrolux:

As Vocus said twice, you just need to provide the MAC of your router and they can push firmware and config updates. There is no requirement from you to load 'orcon fimrware'.

i think they want to do it themselves

chevrolux

4962 posts

Uber Geek
Inactive user

#2277193 15-Jul-2019 17:07

Jase2985:

chevrolux:

As Vocus said twice, you just need to provide the MAC of your router and they can push firmware and config updates. There is no requirement from you to load 'orcon fimrware'.

i think they want to do it themselves

There is no point in that.

Orcon's ACS will push the latest, tested firmware. If they shared download links around the place, the firmware at that location could be out of date.

ageorge

626 posts

Ultimate Geek

#2277203 15-Jul-2019 17:33

So just to be totally clear (cause I dont understand push) does this mean if I give the modem address to support, they can then upload the firmware direct to my modem and it invisibly updates and reboots?

The mac and serial are on the base of this modem. So, do I just give these to Orcon support when hooked up with UFB with a firmware request and the rest will be done?

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#2277216 15-Jul-2019 18:24

In theory.

Id factory reset it first to ensure its "standard" as possible to ensure nothing has been turned off etc thats needed.

If it fails, then they might be able to send you a firmware file.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

MatteGreen

52 posts

Master Geek

Trusted

Vocus

#2277668 16-Jul-2019 10:46

Yes that is correct @ageorge.

Push just means we can remotely send the latest firmware to your modem our system (ACS).

If you send me a private message with your account number, modem serial and MAC, and a good time for the update, I can get it done.

ageorge

626 posts

Ultimate Geek

#2279190 18-Jul-2019 18:14

COWBOYS ON THE JOB?

Message from Orcon to me due to delays:

"Hi Team, apologies job is now on hold due to network issues. Please allow up to 10 working days for us to resolve this issue. Apologies for the delay and any inconvenience caused."

Im considering the following reply:

Well, I was given the same message 10 days ago, so thats another 10 days, when those 10 days are up, do we have another 10 days or what?
Im of the opinion that there were a bunch of cowboys who did the original fiber install because next-door had no connection to the road (requiring a thrust to get to their box), across the road had the same (both had fiber boxes on wall) I am connected to the road, but not in the exchange.

The thrust to box are online, the other have not seen anyone and its so far a month for their (Spark) connect.

So within 50m we have 3 stuff-ups which would seem to demonstrate that we are not alone, and that the problem must be fairly wide-spread.
I appreciate that its out of your hands, but Vocus is a big company, and you have a robust stick to wield.
There should be some accountability IMHO.
Alistair.

Jase2985

13457 posts

Uber Geek

ID Verified

Lifetime subscriber

#2279217 18-Jul-2019 19:47

ageorge:

I appreciate that its out of your hands, but Vocus is a big company, and you have a robust stick to wield.
There should be some accountability IMHO.

what are orcon going to do? the LFC's have monopolies on fibre. they cant do anything.

yes there should be accountability but how?

ageorge

626 posts

Ultimate Geek

#2279435 19-Jul-2019 08:45

Jase2985:

what are orcon going to do? the LFC's have monopolies on fibre. they cant do anything.

yes there should be accountability but how?

If there are monopolies then that goes against commerce policy as I understand it; thats the very reason for not having a monopoly.

Didnt Chorus contract the fiber work out and if so, then it would be up to Chorus to make a call on sub-standard work.

However, when I think back to the old dial-up modems we used to have, compared to ADSL this inconvenience is relatively minor.

Jase2985

13457 posts

Uber Geek

ID Verified

Lifetime subscriber

#2279694 19-Jul-2019 16:03

unfortunately that what we have for copper, and in the most part fiber (other LFC's won some areas over chorus).

but you dont really want to have a heap of competition as then you end up like they have in asia with power poles looking like there is 15 different cables hanging off them. one company means a better network for everyone and everything looks tidier.

Chorus contract out their work to different companies depending on where in the country they are.

it sucks but you just have to deal with it and hope you have a good job done.

ageorge

626 posts

Ultimate Geek

#2284893 28-Jul-2019 17:32

Well the second 10 days has passed; that is over a month wait when considering the first order. During the last days another neighbour had to have the thruster arrive to put cable to house. So thats 4 fiber stuff-ups in 50 metres.

Now I guess I wait indefinitely. I had asked Orcon to connect me with VDSL at same rate until fiber is connected, but they cant or wont comply with that request. They offered ADSL instead at similar rate to Flip, so no point changing. I would have thought VDSL would be a sensible and considerate option.

Cheers, Al.

ageorge

626 posts

Ultimate Geek

#2291901 7-Aug-2019 20:08

Now into six weeks from install date.

Around here continues more thrusters and more patch-ups.

Pity accountability has gone out the window.

1 | 2