Long Wait on the phone to 2Degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Long Wait on the phone to 2Degrees

gcorgnet

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#253122 27-Jul-2019 10:24

Hi,

I have been trying to phone 2degrees since yesterday to sign up for 12 months again and get some kind of offer.

Gave up after 40min yesterday (I had to go pick up mi kids) then after35 (around 6pm, as my daughter hurt herself and I had to take her to A&E)

It's now been 35min (Sat morning) and no sign of being able to talk to human...

What's happening? 2Degrees used to be pretty good with that, didn't they?

z2k

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#2284503 27-Jul-2019 11:08

My father has a billing issue and has been on hold for the past hour and a half.

This is after being promised a callback within 2 hours yesterday and then forgotten about.

gcorgnet

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#2284536 27-Jul-2019 12:38

they used to be good... I hope it's temporary...

boosacnoodle

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#2284539 27-Jul-2019 12:46

I wouldn't be surprised if they are taking longer due to staff sickness as there is quite a lot of bugs going around at the moment.

Linux

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#2284546 27-Jul-2019 13:18

I wonder if the $65 offer for unlimited home broadband is adding to it

rugrat

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#2284619 27-Jul-2019 16:23

Linux:
I wonder if the $65 offer for unlimited home broadband is adding to it

That’s with pay monthly mobile plan, $20 off $85?

If it’s because growth in customers hopefully they employ more people then, otherwise maybe a few people away not well.

I usually only wait 10 minutes, after that I start thinking should I hang up or not.

Hopefully only temporary situation.

timmmay

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#2284632 27-Jul-2019 17:20

You can typically change your 2degrees plan online, give that a shot.

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tardtasticx

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#2284644 27-Jul-2019 18:12

Just email them. Way easier tho you will wait a while for a reply. If you include everything they need in terms of verification then it should be just a send and forget type thing.

msukiwi

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#2284646 27-Jul-2019 18:25

timmmay:You can typically change your 2degrees plan online, give that a shot.

Tried that to change to fibre, a week later got a txt to phone re "my order"!

Didn't specify what order or anything it was regarding.

15 minutes on hold, then asked a question re the fibre order regarding keeping POTS or not, I said obviously not,

number via fibre / VOIP, as per online system!

Oh, we'll NOW (A week later) feed it to Enable.

Would have been quicker to have phoned them and not use the online portal.

1st Enable visit scheduled for Monday. Wonder how that will go? (Or if they will be on time?)

Delphinus

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#2284707 27-Jul-2019 23:13

Hold times seem to be much worse now than they were about 2 weeks ago. I've been dealing with them a bit recently for a complicated UFB install job. Normally I get through within a few minutes prior to the last few weeks.

msukiwi

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#2284933 28-Jul-2019 20:04

Have they answered you yet?

Did you get to a human?

gcorgnet

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#2285023 29-Jul-2019 06:10

Yeah, took about 1h on the phone. You really have to plan ahead because when they picked up, it was getting very close to the time I had to leave home to drive the kids...

Managed to sort out what I wanted to sort out though (sign up for 12 months again and make sure I get the $200 credit like new customers do)

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msukiwi

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#2285030 29-Jul-2019 07:59

Glad you got sorted. Thanks for the update.