I have been with Orcon fibre for 7 years but am now moving house. Noticed they had a moving house option to take all the hassle out of it. Naively I thought that would mean just transferring me to the new place that already had an ONT, on the same terms as I am on now.

Oh, no. You have to sign up, as a new customer would, and go on a 12 month contract to boot.

In addition, to duplicate my current account features would cost me another $14.55/month. 

As a current customer you can't take advantage of the Glimp offers but you are treated as a new customer for a move. Gotcha.

OK, I have options, especially as I pay for Netflix now. Could save $396/yr and get my Rugby pass refunded! Seems a no brainer.

Probably a moral here. If you really want to keep your customers, don't ask them to look around!

But don't get me wrong, this may sound like a whinge, but I understand that Orcon must have their reasons for making a 'move' not so straightforward as they promoted it. Just call me disappointed!!