Bill payment options

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Bill payment options

meks

26 posts

Geek

#254465 13-Aug-2019 11:49

Is there any reason 2 Degrees do not allow you to use internet banking for home broadband but allow it for mobiles as a payment option.?

We are not keen on allowing an authority over our account due to a previous company taking money and then you have to fight them to get your money back

Thanks

c0ld

234 posts

Master Geek
+1 received by user: 69

#2296470 13-Aug-2019 12:24

I've always made my broadband monthly payments through internet transfer although not sure if it's an 'official' method.

I've PM'd you the details if you want to give it a shot.

EDIT: Ok, details are actually on their website: https://help.2degreesmobile.co.nz/app/answers/detail/a_id/217/kw/internet%20banking . Rules may be different for mandatory having to set up a CCA / DDA for a new sign up but you don't mention sign up in your post.

rugrat

3141 posts

Uber Geek
+1 received by user: 944

Lifetime subscriber

#2296473 13-Aug-2019 12:29

You can use internet banking to pay before bill is due, maybe get a credit card to set up payment and do it with a bank that lets you block the card so they can only take money if you unblock the card?

Could also try a Prezzy Card with limited funds. I don’t know if it would work, but in theory it should.

I set up with credit card and use internet banking to pay (before bill due) to avoid the credit card surcharge, no problems so far.

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#2296487 13-Aug-2019 13:00

Have they told you that you need a CCA/DDA setup on your account? That’s done sometimes depending on credit history. Definitely possible to do manual bank transfer payments.

nitro

757 posts

Ultimate Geek
+1 received by user: 335

#2296599 13-Aug-2019 15:17

i have the same sentiments... harder to get money back from a billing error.

actually, when i moved the family to a pool plan (mobile), i was told explicitly that it's a requirement to have direct debit authorised.

applying for broadband recently, it appears that the only choices are CC/DD.

Bluntj

584 posts

Ultimate Geek
+1 received by user: 284

#2296628 13-Aug-2019 15:54

I am also with 2 Degrees and find their billing systems overly aggressive. I always pay before their due date so the auto payment doesnt kick in, as if it does they charge you a fee for credit/debit card transfer.

meks

26 posts

Geek

#2297675 13-Aug-2019 19:36

I was told that this was the only option to pay. I have signed up for broadband and will set up a Internet payment anyway to pay when I get paid.

How far in advance do they send out the bill before taking the money ( Saw two days mentioned )

if I come across any issues I will cancel the direct payment directly with he bank

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pom532

150 posts

Master Geek
+1 received by user: 52

#2297730 13-Aug-2019 21:37

Have you tried to give them a call? I got them to remove the payment details I'd put in. I just pay by internet banking.

fe31nz

1294 posts

Uber Geek
+1 received by user: 423

#2297762 13-Aug-2019 23:06

meks:

I was told that this was the only option to pay. I have signed up for broadband and will set up a Internet payment anyway to pay when I get paid.

How far in advance do they send out the bill before taking the money ( Saw two days mentioned )

if I come across any issues I will cancel the direct payment directly with he bank

My broadband bill is emailed weeks before they do the direct debit. The current one was emailed on 23/7/2019 and comes out of my account on 17/8/2019.

rugrat

3141 posts

Uber Geek
+1 received by user: 944

Lifetime subscriber

#2297770 14-Aug-2019 01:33

meks:

How far in advance do they send out the bill before taking the money ( Saw two days mentioned )

I got my bill today 13th, it's due for payment the 7th September, so roughly three weeks.

Just set up a monthly bill pay 3 or 4 days before due day, and that allows for weekends and if the amount changes or public holidays fall on wrong days then just edit it , shouldn't be to often unless have landline tolls or something.

Looking through past bills they are all the 7th, so seems the due date doesn't change.

Edit: If they're direct debiting your bank account don't see any advantage in this, unless it just you want to have it come out on pay day.

I do it to avoid credit card surcharges.

meks

26 posts

Geek

#2297771 14-Aug-2019 03:58

Awesome

Thanks for your help with this. I will try to alter later.

It just seems strange that I can do it on our two mobile accounts but not the Broadband.