Late night dropouts

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Late night dropouts

danfaulknor

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#255640 21-Aug-2019 23:26

I've been seeing some strange dropouts on my 2degrees connection over the last week, it always happens between 11pm and 12am. Connectivity to everything just dies, and then comes back 3-4 minutes later.

You can see in the traceroutes that a few succeed after a bunch of timeouts, if it's close to the end of the dropout.

Traceroutes just to demonstrate the issue... everything stops (browsing, VPNs, SSH sessions etc)

they/them

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#2303438 22-Aug-2019 07:35

You on fibre or xDSL connection?

danfaulknor

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#2303449 22-Aug-2019 08:13

Fibre. The (non-2d) connection on my other ONT is fine during these dropouts as well.

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Mahon

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#2303495 22-Aug-2019 09:06

Happened to me last night between 11 pm and midnight. 2degrees fibre.

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#2303497 22-Aug-2019 09:07

@NickMack are you aware of any planned work?

evilonenz

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#2303499 22-Aug-2019 09:09

Yeah, I had 5 minute or so drop just after 1am, assuming planned maintenance somewhere:

Aug 22 01:04:54 rtr01 pppd[2331]: Serial link appears to be disconnected.
Aug 22 01:05:00 rtr01 ntpd[23980]: ntpd exiting on signal 15 (Terminated)
Aug 22 01:05:00 rtr01 pppd[2331]: Connection terminated: no multilink.
Aug 22 01:05:00 rtr01 pppd[2331]: Modem hangup

Aug 22 01:09:56 rtr01 pppd[2331]: Connect: pppoe0 <--> eth0.10
Aug 22 01:09:56 rtr01 systemd-udevd[5356]: link_config: could not get ethtool features for ppp0
Aug 22 01:09:56 rtr01 systemd-udevd[5356]: Could not set offload features of ppp0: No such device
Aug 22 01:09:56 rtr01 pppd[2331]: PAP authentication succeeded

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Delphinus

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#2303503 22-Aug-2019 09:18

I also had an outage between 0008 and 0146 this morning (just after midnight last night). Fibre connection. I was up at the time so rebooted equipment to no avail. GPON light was solid on the ONT, no outages showing on either chorus map or 2D website. Router had an IP address but traceroutes wouldn't go any further than the router.

I called the helpdesk on number listed 0800 022 567 and was told no outages, check back in the morning. Came back by itself at 1:46.

NickMack

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#2303628 22-Aug-2019 10:56

Hi All, there are a heap of network orgments underway at the moment adding capacity, more caching, new pops and replacing older bngs (subscribers termination) and rebalancing as we build up to the rugby world cup.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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danfaulknor

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#2303637 22-Aug-2019 11:07

NickMack: Hi All, there are a heap of network orgments underway at the moment adding capacity, more caching, new pops and replacing older bngs (subscribers termination) and rebalancing as we build up to the rugby world cup.

Nick

Thanks Nick, good to know it's not just me :)

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#2303653 22-Aug-2019 11:15

@NicKMack Legend thanks for the update :)