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startupgeek

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#255912 5-Sep-2019 21:08
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WOW!


Moved from Voyager to slingshot not even 1 week in and on gigabit plan today slow. Phone them after an outage today and they said no issues.  They also said no


The ms are so high. 


 


ONT > Edge Router Lite > PC



@Sounddude can you find out what the hell is happening.


Got the runaround with the service desk saying it won't be fixed tonight.


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michaelmurfy
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  #2311546 6-Sep-2019 06:29
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When you do a Speedtest does the CPU shoot up on the Edgerouter?

Post the output of “show ubnt offload” from your router.




startupgeek

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  #2311550 6-Sep-2019 07:01
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It’s never been an issue before.

This morning everything has returned to normal.

I don’t use bridging of the two network ports so cpu is low

 
 
 
 


xpd

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  #2311554 6-Sep-2019 07:38
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Curious, what prompted you to move from Voyager to Slingshot ? 





XPD^ / DemiseNZ

 

Blog         Free Games        Twitter      My TradeMe Goodies

 

Pirating in Sea Of Thieves

 

Coming Soon - BBS door games - all the classics!

 

 


startupgeek

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  #2311555 6-Sep-2019 07:41
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xpd:

 

Curious, what prompted you to move from Voyager to Slingshot ? 

 

 

Price, 6month half price gigabit.


Sounddude
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  #2311648 6-Sep-2019 11:14
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Hi @startupgeek

 

Side effect of yesterdays outage I am afraid. We were runnning in a degraded mode.

 

But all back as normal now so tonight will be much better.

 

Sorry for the troubles.


startupgeek

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  #2311649 6-Sep-2019 11:19
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@sounddude

 

How come help desk did not know that?


Sounddude
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  #2311652 6-Sep-2019 11:22
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startupgeek:

 

@sounddude

 

How come help desk did not know that?

 

 

 

 

Very good question :-) One I will be digging into.

 

 


 
 
 
 


Linux
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  #2311656 6-Sep-2019 11:24
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startupgeek:

@sounddude


How come help desk did not know that?



Front line staff get bombarded with soooo many emails about issues and the person you spoke with may not have read that one yet

You can't expect front line staff to know about all outages up to the minute!

startupgeek

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  #2311658 6-Sep-2019 11:28
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The person I spoke to told me to change a network cable, also told me to plugin the slingshot modem I advised I'm a systems engineer and run a edge router and it could not be that. Then told me to that 100mbps speeds were good lol.


Linux
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  #2311670 6-Sep-2019 11:32
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startupgeek:

The person I spoke to told me to change a network cable, also told me to plugin the slingshot modem I advised I'm a systems engineer and run a edge router and it could not be that. Then told me to that 100mbps speeds were good lol.



Well 100Mbps is good and a very usable connection

MikeB4
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  #2311671 6-Sep-2019 11:33
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Linux:
startupgeek:

 

@sounddude

 

 

 

How come help desk did not know that?

 



Front line staff get bombarded with soooo many emails about issues and the person you spoke with may not have read that one yet

You can't expect front line staff to know about all outages up to the minute!

 

That's why I installed on my help desks large display boards showing all category one faults. All the analysts including remote analysts got screen pops when they were logged.


startupgeek

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  #2311674 6-Sep-2019 11:35
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Linux:
startupgeek:

 

The person I spoke to told me to change a network cable, also told me to plugin the slingshot modem I advised I'm a systems engineer and run a edge router and it could not be that. Then told me to that 100mbps speeds were good lol.

 



Well 100Mbps is good and a very usable connection

 

 

 

it's not when ur paying for gigabit, let's not wavier here.


MikeB4
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  #2311676 6-Sep-2019 11:37
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startupgeek:

 

Linux:
startupgeek:

 

The person I spoke to told me to change a network cable, also told me to plugin the slingshot modem I advised I'm a systems engineer and run a edge router and it could not be that. Then told me to that 100mbps speeds were good lol.

 



Well 100Mbps is good and a very usable connection

 

 

 

it's not when ur paying for gigabit, let's not wavier here.

 

 

100mbps when there is a fault being worked on is better than no service at all.

 

 


startupgeek

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  #2311813 6-Sep-2019 15:11
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Sounddude:

 

startupgeek:

 

@sounddude

 

How come help desk did not know that?

 

 

 

 

Very good question :-) One I will be digging into.

 

 

 

 

 

 

@sounddude

 

 

 

Latest reply, so frustrating! these apps have no effect at all.

 

 

 

 

 

 

 


Talkiet
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  #2311815 6-Sep-2019 15:18
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If I had a buck for every time an end user insisted they knew more about troubleshooting than the helpdesk, but had to give $20 back for every time they actually knew more, I'd probably be about even.

 

Insisting that you're not going to change a router to a known good one, or refusing to stop programs while a diagnostic runs because you know better, while POSSIBLY CORRECT, is simply not feasible for any helpdesk to work with. If you can't accept that then you're going to have a bad time with any support system.

 

N.

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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